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UC Newsroom

The latest announcements relevant to the UC industry.



New Research Shows Majority of North American Enterprises Operate Complex Communication Environments in Drive Towards Digital Transformation

By UCStrategies July 12, 2017

ALE, operating under the Alcatel-Lucent Enterprise brand, has made available new analysis of results from a recent Wainhouse Research survey of North American enterprise IT decision makers and UC&C users. It provides unique insights into the complexity of communication environments in North American enterprises and the shifting expectations of end-users.

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Related UC Vendors: Alcatel-Lucent Enterprise

netsapiens Integrates UC Contact - Call Center Feature Set Into Impact Telecom’s Cloud-Based Phone System

By UCStrategies July 12, 2017

netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large enterprise, announces today that it has fully integrated its UC Contact (Call) Center feature set into Impact Telecom’s, a provider of traditional and cloud communications, cloud-based phone system.

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Related UC Vendors: NetSapiens

Yamaha's YVC-1000MS Unified Communications Speakerphone Certified for Skype for Business

By UCStrategies July 11, 2017

Yamaha announced the Yamaha YVC-1000MS, a USB speakerphone solution engineered with Yamaha's quality audio technology and expertise to enhance the Skype for Business meeting user experience.

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Related UC Vendors: Microsoft

NewVoiceMedia Partners with Verint to Help Organizations Enhance Contact Center Management and Customer Experience

By UCStrategies July 10, 2017

NewVoiceMedia has announced a partnership with Verint® Systems Inc. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping customers to gain unprecedented visibility into staffing, processes and work across their enterprise.

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Related UC Vendors: Verint, NewVoiceMedia

GBH Global Services is First Audio Visual Partner to Achieve Skype Operations Framework Accreditation

By UCStrategies July 7, 2017

GBH today announced it is the first audio visual partner to achieve Microsoft’s Skype Operations Framework accreditation.

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Related UC Vendors: Microsoft

Voice4Net Announces Text Message Customer Engagement Module

By Robbie Pleasant June 27, 2017

Voice4Net has launched a new SMS-based Mobile Customer Engagement Module, designed to create an omnichannel customer engagement experience for contact centers.

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Related UC Vendors: Voice4Net

Nectar Evolution Joins Cisco Price List to Deliver Improved User Experience for UC Environments

By UCStrategies June 26, 2017

Nectar Services Corp. announced today that Nectar Evolution is now available on the Cisco Global Price List and is offered through Cisco's global channel of resellers.

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Related UC Vendors: Nectar

Cisco Reveals Intuitive, Intent-Based Networking Solutions

By Robbie Pleasant June 21, 2017

Cisco has revealed a new networking solution, designed to learn and adapt to security threats as they appear. This new intent based solution comes after years of research and development, and includes a lengthy portfolio of hardware and software solutions,

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Related UC Vendors: Cisco

netsapiens Introduces Advanced Features and Updates to SNAPsolution Unified Communications Software Platform

By UCStrategies June 20, 2017

netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large enterprises, announced that it has launched new features and made significant upgrades to its SNAPsolution unified communications software platform.

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Related UC Vendors: NetSapiens

Five9 and Genband Partner Together to Provide UC and WebRTC Solutions

By Robbie Pleasant June 16, 2017

GENBAND and Five9 Inc. have announced a new partnership, through which Five9 will offer GENBAND’s solutions to its contact center customers.

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GBH Global Services Launches the Industry’s First Vendor Agnostic Predictive Monitoring Solution for Unified Communication and Collaboration

By UCStrategies June 14, 2017

GBH Global Services (GBH) announced the commercial availability of GBH Visibility, a first-of-its-kind predictive monitoring solution for unified communication and collaboration (UCC) systems. Leveraging patented, proprietary technology innovated by GBH, Visibility proactively monitors the performance of enterprise-wide audio and video appliance endpoints and quality of service, enabling users to view the health of their entire UCC system in a single location.

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AVST Launches New CX-E Platform

By Robbie Pleasant June 14, 2017

AVST has released the newest version of its CX-E platform, which adds new functionality to Skype for Business. This new release aims to address key enterprise security requirements, while improving upon its available tools and features to further enhance the user experience.

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Related UC Vendors: AVST

Verint Launches Workforce Optimization Packages for Contact Centers

By Robbie Pleasant June 14, 2017

Verint Systems Inc. has announced the availability of packaged workforce optimization solutions, designed for and aimed at small and mid-sized contact centers. These mid-market packages are available through its channel partner network, both on-premises and in the cloud, and are stated to include the best-of-breed capabilities of the Verint Workforce Optimization solution.

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Related UC Vendors: Verint

Yamaha Announces Commitment to Unified Communications Market With New Dedicated UC Department

By UCStrategies June 8, 2017

Yamaha, a leading pro audio company, today announced its commitment to the unified communications (UC) market with the development of a dedicated UC department. Leveraging the expertise of Revolabs, a subsidiary of Yamaha that will be part of the new department, Yamaha will focus on solutions that enhance communication and continue to develop products that help organizations reach their business goals.

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Related UC Vendors: Revolabs

New StarLeaf App Redefines Collaboration for Today’s Enterprise Workforce

By UCStrategies June 8, 2017

StarLeaf moves deeper into the unified communications and collaboration space as it showcases its new app at next week’s Infocomm, Orlando, June 14-16. The StarLeaf app is set to change the way we communicate by delivering a simple, secure, and instant way to message, call and meet from anywhere and on any device.

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NEC Launches SL2100 Smart Communications System

By Robbie Pleasant June 5, 2017

NEC Corporation of America has launched a new communications system, aimed at small and mid-sized businesses (SMBs) in North America. The SL2100 Smart Communications System is designed to provide enterprise-grade mobility and unified communications and collaboration (UCC) features for businesses that are focused on customer service and want to provide an improved customer experience.

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Related UC Vendors: NEC

Phonism & Accent Partner to Bring Efficiencies to Cloud VoIP Deployments

By UCStrategies June 1, 2017

Phonism and Accent today announced a partnership to bring Phonism’s leading VoIP provisioning and management solution to all of Accent’s VoiceONE cloud customers.

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Sonus and GENBAND Announce a Merger

By Robbie Pleasant May 24, 2017

Sonus and GENBAND are coming together, having announced an agreement wherein the two companies will combine.

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Related UC Vendors: Sonus, GENBAND

Genesys Unveils G-NINE

By Robbie Pleasant May 23, 2017

Genesys has announced a new omni-channel platform and customer engagement model: the Genesys Customer Experience Platform “G-NINE.”

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Related UC Vendors: Genesys, Interactive Intelligence

Cisco Announces MindMeld Acquisition

By Robbie Pleasant May 12, 2017

Cisco announced intent to acquire MindMeld Inc. MindMeld, an artificial intelligence (AI) company with 10 patent assets to its name, is known for its unique AI platform that lets customers create intelligent, human-like conversational interfaces for applications and devices, developed and advanced through its proprietary machine learning (ML) technology.

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Related UC Vendors: Cisco

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