UC Newsroom - Page 5

UC Newsroom

The latest announcements relevant to the UC industry.



Amazon Web Services Announces Amazon Connect

By Robbie Pleasant March 29, 2017

Amazon Web Services, Inc. (AWS) has announced a new cloud-based contact center service: Amazon Connect. This is a self-service solution designed to help businesses deliver customer service at an affordable cost, based on the same contact center technology used by Amazon customer service associates around the world.

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VOSS Solutions Introduces VOSSBot

By UCStrategies March 28, 2017

Today, VOSS Solutions announced VOSSBot, which provides a revolutionary simple way for customers to control VOSS-4-UC, using natural language Instant Messages via common chat tools such as Skype, Slack and others.

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

Clarity Connect™ Now Available in New Languages

By UCStrategies March 28, 2017

Clarity announced the release of a new web-based interface for agents in Clarity Connect™. This new interface provides Clarity Connect customers with a complete set of agent and supervisor capabilities directly in a web browser along with localization support across multiple languages. The new interface is powered by Microsoft's Skype Developer Platform for Web ("Skype Web SDK") and natively extends Skype for Business' call control to Clarity Connect.

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Related UC Vendors: Clarity Connect, Microsoft, Arkadin

8x8 Announces New Cloud Contact Center Solution: ContactNow

By Robbie Pleasant March 27, 2017

8x8 has a new contact center solution aimed at teams and small contact center, called 8x8 ContactNow. This solution is designed to expand upon 8x8’s cloud contact center portfolio, adding solutions for a variety of teams, with flexible pricing models, designed to help companies set up and run a contact center quickly and easily.

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Related UC Vendors: 8x8

Announcing VOSS Assurance: Real-Time Monitoring, Troubleshooting, and Problem Resolution, Across Multi-Vendor UC

By UCStrategies March 23, 2017

VOSS Solutions announced a new module in its UC management portfolio. VOSS Assurance offers a comprehensive view into business and operational performance, enabling organizations to access real-time monitoring, troubleshooting, and problem resolution, across multi-vendor UC solutions.

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Related UC Vendors: VOSS, Business Communications Operations Management (BCOM)

Nectar’s Network Assessment & Monitoring Solution, Perspective, Certified for Skype for Business

By UCStrategies March 22, 2017

Nectar Services Corp. announced today that its Perspective product has been certified for Microsoft’s IT Pro Tools Partner Program for Skype for Business Online.

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Related UC Vendors: Nectar, Microsoft, Modality Systems, Tata Communications

Inference Solutions Adds SMS Channel Support

By Robbie Pleasant March 22, 2017

The Inference Studio platform is a full service creation environment for IVR, call routing, and transaction automation. It’s already offering a wide range of communication channels, including inbound IVR, text-to-speech, and voice biometrics, but up until now did not offer SMS channels. That’s now changed, with the addition of “Send SMS” and “Reply SMS” nodes, adding the texting option to its palette of over 30 nodes.

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Related UC Vendors: Inference Solutions

CafeX Announces Live Assist for Microsoft Dynamics 365 Demo and Availability

By Robbie Pleasant March 20, 2017

CaféX Communications has announced that the availability and public preview of its CaféX Live Assist for Microsoft Dynamics 365 is now available.

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Related UC Vendors: CaféX

StarLeaf Announces Solutionz Conferencing as Its US National Partner

By UCStrategies March 16, 2017

StarLeaf has announced Solutionz Conferencing, Inc., a leader in the design and deployment of video conferencing, AV integration and unified communications, as its newly appointed national reseller. This strategic partnership breaks new ground by augmenting Solutionz existing service portfolio with the launch of Prime Call Cloud UC, powered by StarLeaf.

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8x8 Launches Communications Cloud and Acquires Sameroom

By Robbie Pleasant March 9, 2017

The new 8x8 Communications Cloud is designed to let enterprises connect across clouds, connect intelligently in order to share data with lines of business applications, and embed customized communications into their business workflows.

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Related UC Vendors: 8x8

West’s Unified Communications Services and Dolby Partner Up to Create InterCall Reservationless-Plus With Dolby Voice

By Robbie Pleasant March 6, 2017

A new partnership has been announced between West’s Unified Communications Services and Dolby Laboratories, Inc. Together, they’re bringing Dolby Voice’s sound quality and clarity to West’s InterCall conferencing network, creating the InterCall Reservationless Plus with Dolby Voice.

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Related UC Vendors: West

NetFortris Acquires Fonality

By Robbie Pleasant February 24, 2017

NetFortris, Inc. has announced its acquisition of Fonality, Inc. By bringing the two together, the companies hope to become a next generation cloud service provider, capable of offering security, network management, and a high quality UCaaS solution all in one.

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Related UC Vendors: Netfortris, Fonality

Amazon Web Services Introduces Amazon Chime

By Robbie Pleasant February 20, 2017

Amazon Web Services, Inc. is making its move on the Unified Communications (UC) market, with Amazon Chime. This new UC service provides video and audio meetings, chat, and sharing on desktops, iOS, and Android devices, in an attempt to compete with servies like Skype for Business, GoToMeeting, and WebEx.

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Related UC Vendors: Vonage Business

VOSS Solutions Extends Collaboration with KCOM

By UCStrategies February 20, 2017

VOSS Solutions announced a collaboration with KCOM to offer an integrated management solution for both UC and Contact Center, enabling front and back office support from a single, highly intuitive administration portal.

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Related UC Vendors: VOSS

Imagicle and VOSS Solutions Announce a Global Strategic Partnership to Support Cisco HCS Shared Architecture

By UCStrategies February 17, 2017

Imagicle, leader in software applications for Cisco UC platforms, and VOSS Solutions, industry-leading UC management provider for Cisco HCS and CUCM, announced a global strategic partnership.

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Related UC Vendors: VOSS, Cisco, Business Communications Operations Management (BCOM), Imagicle

IOVOX Secures $10M in Funding

By UCStrategies February 15, 2017

Global call analytics company IOVOX Ltd. announced the completion of a $10M Series A round of equity and debt financing led by Octopus Ventures, SF Capital, and Silicon Valley Bank. IOVOX is using the new investment to expand in the United States and execute a product strategy to widen the addressable market for IOVOX services.

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Masergy Introduces New Cloud Contact Center

By Robbie Pleasant February 15, 2017

Masergy Communications Inc. is bringing its Cloud Contact Center to the market, providing an omni-channel system designed to help companies transition to a unified cloud platform. The new contact center solution is designed to help improve customer satisfaction and strengthen brand identity, while driving incremental sales at a lower cost.

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Related UC Vendors: Masergy

VOSS Solutions Unveils Plans for Cisco Live Berlin (Feb 20-24)

By UCStrategies February 15, 2017

 VOSS Solutions announced its plans for Cisco Live, which takes place February 20-24th 2017 in Berlin, Germany.

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Related UC Vendors: VOSS, Cisco

Drum Makes Meeting Replay and Screen-Sharing Available on the Free Plan

By UCStrategies February 14, 2017

Drum has expanded the set of features available on its free plan to include meeting replay facility, allowing all users to continue to make use of the meeting even after it has finished. Meeting replays can be downloaded and stored locally or viewed within the user’s Drum team.

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Related UC Vendors: Drum

Digium Announces New HD Touchscreen IP Phone

By Robbie Pleasant February 9, 2017

Digium has announced the release of a new phone, the Digium D80 high definition (HD) touchscreen IP phone, which boasts all the features and quality of a typical IP phone at an affordable price point.

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