UC Newsroom - Page 6

UC Newsroom

The latest announcements relevant to the UC industry.

StarLeaf and Yealink Partner to Deliver Integrated Cloud Service

By UCStrategies February 9, 2017

StarLeaf and Yealink cement their partnership by announcing the availability of the Yealink’s video conferencing hardware endpoints, as fully compatible and optimized for the StarLeaf UC OpenCloud platform.

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Masergy Launches Cloud Contact Center with Predictive Analytics and Salesforce Capabilities

By UCStrategies February 7, 2017

Masergy announced the availability of its Cloud Contact Center, which represents the next generation in customer interaction solutions, providing an omni-channel system that helps companies transition to a unified cloud platform to create exceptional customer service experiences. The Cloud Contact Center is a vital asset that lets companies improve customer satisfaction, reduce costs, drive incremental sales and strengthen brand identity.

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Related UC Vendors: Masergy

Microsoft Expands FastTrack Customer Success Service

By Robbie Pleasant January 27, 2017

Microsoft’s FastTrack is undergoing an expansion, with its services extending to Windows 10 and Dynamics 365. At the same time, the support for Office 365 and Enterprise Mobility + Security (EMS) continues to grow, including new support and certifications. Microsoft

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Related UC Vendors: Microsoft

Aryaka Secures $45 Million in Series D Funding from Third Point Ventures and Deutsche Telekom Capital Partners

By UCStrategies January 25, 2017

Aryaka announced that it has completed a $45 million Series D round of financing. The investment, led by Third Point Ventures, adding new investor Deutsche Telekom Capital Partners (DTCP), and with participation from existing investors, represents a powerful validation of Aryaka’s global SD-WAN platform and marks the first investment in global SD-WAN technology by a major telecommunications company. The new funding round will help Aryaka aggressively expand its global reach.

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BT Earns Leader Placement in Gartner’s Magic Quadrant for UCaaS

By Robbie Pleasant January 19, 2017

Earlier in September, Gartner Inc. announced the leaders in its Unified Communications as a Service (UCaaS) Magic Quadrant. Among the leaders worldwide was British Telecommunications plc (BT), which earned its place there after being placed as a Challenger in 2015, and was given the highest position in its quadrant for its ability to execute.

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Related UC Vendors: BT

Huisman Selects Masergy for Global Networking

By UCStrategies January 18, 2017

Masergy today announced that Netherlands-based Huisman has selected the company to connect its global locations via its hybrid WAN solution and award-winning Software Defined Platform. The decision to deploy Masergy was based on its seamless global network that provides all of Huisman’s offices with a consistent user experience across all locations.

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Related UC Vendors: Masergy

Broadvoice Updates iOS App with Native Apple Integration

By UCStrategies January 13, 2017

Broadvoice has added new features to its mobile application for Apple iOS, giving it a look and feel more akin to those of native cellular calls. With this new enhancement, the mobile app now supports Apple’s CallKit on iOS 10, so as to provide users with increased usability and more convenience when making and taking mobile calls.

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Drum Announces Substantial Audio Quality Upgrade

By UCStrategies January 12, 2017

Drum announced that it has significantly upgraded its audio to super-HD quality. It has boosted the audio by 40 kHz, which pushes the quality well above that of an audio CD or a phone call made over a telephone network, thereby significantly improving the experience for meeting attendees.

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Related UC Vendors: Drum

Nectar Recognized as an IDC Innovator in UC&C Performance Management Solutions

By UCStrategies December 13, 2016

Nectar announced today that it has been named an IDC Innovator within the unified communications and collaboration (UC&C) market outlined in a new IDC report, IDC Innovators: Performance Management Solutions for Unified Communications & Collaboration, 2016.

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Related UC Vendors: Nectar

VOSS Announces Global Strategic Partnership with LayerX Technologies

By UCStrategies Staff December 7, 2016

VOSS Solutions announced a global strategic partnership with LayerX Technologies, a provider of advanced data analytics software,

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Related UC Vendors: VOSS

ALE Launches Rainbow Platform

By Robbie Pleasant December 2, 2016

ALE has announced the release of a new relationship management platform. The Alcatel-Lucent Rainbow is a cloud-based platform designed to connect business users, contacts, and systems, to enhance collaboration and productivity, and is currently available as a freemium offering.

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Related UC Vendors: Alcatel-Lucent Enterprise

Arkadin Cloud Contact Center for Office 365 Expands Global Reach & Extends Support to Microsoft Skype for Business Online

By UCStrategies December 1, 2016

Arkadin, an NTT Communications company, announced that businesses can now deploy contact center agents on local cloud infrastructure in the Americas, Europe and Asia that integrates with Skype for Business. Arkadin’s hosted Clarity Connect Contact Center for Office 365 enables customers to deploy agents in more than 15 countries, all connected on a single domain.

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Related UC Vendors: Arkadin, Clarity Connect

Landis Technologies Gets Microsoft Skype for Business-Certified and tekVizionVerified

By UCStrategies November 30, 2016

tekVizion has certified interoperability of Landis Technologies’ Attendant Pro console with Microsoft Skype for Business. As part of that certification, the Landis Technologies console is guaranteed under the #tekVizionVerified program.

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Related UC Vendors: tekVizion

RingCentral Connect API Requests Skyrocket

By Robbie Pleasant November 16, 2016

RingCentral, Inc. has announced that the company reached a new milestone. The RingCentral Connect Platform now receives 1.6 million API requests per day, marking an annual increase in overall requests of about 300 percent, and the company can now claim over 350 custom application integrations.

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Related UC Vendors: RingCentral

Nectar Services Corp. Honored with CRN® 2016 Tech Innovator Award

By UCStrategies November 16, 2016

Nectar Services Corp. announced that CRN,® a brand of The Channel Company, has recognized Nectar with a 2016 CRN Tech Innovator Award. These annual awards honor standout hardware, software or services that have helped to move the IT industry forward.

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Related UC Vendors: Nectar

BroadSoft Launches Integrated Business Portfolio

By Robbie Pleasant November 14, 2016

BroadSoft, Inc. has introduced a new portfolio of cloud PBX, contact center, and unified communications and collaboration applications. This new portfolio, called BroadSoft Business, integrates core business applications and communications in a single cloud platform, and can scale to all market segments.

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Related UC Vendors: Blueface

Zendesk Rebrands to Focus on Customer Relationships

By Robbie Pleasant November 8, 2016

Zendesk has undergone a series of changes, and has emerged as a rebranded version of itself. While the company’s focus will remain on customer service, it’s expanding to help companies create better customer relationships beyond single interactions, which will be the first and foremost priority.

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IR Survey Reveals More Than One-Third of IT Decision Makers Doubt Their Organizations Are Ready for Digital Transformation within UC

By UCStrategies November 2, 2016

IR announced the results of its independent survey of 511 U.S. senior decision makers on their IT-related purchases specific to unified communications (UC) and its role in digital transformation of their organizations. According to the survey, more than one-third of IT decision makers don’t believe their existing infrastructures are ready to support high traffic from the new productivity and collaboration tools that will drive this digital transformation.

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Related UC Vendors: IR, Microsoft

ALE Launches Targeted Sales Organizations and OpenTouch Enterprise Cloud 2.2

By Robbie Pleasant October 31, 2016

ALE has announced the release of the OpenTouch Enterprise Cloud (OTEC) 2.2 solution. The latest edition of OTEC is designed to provide businesses with advanced communications capabilities with an improved user experience, and alleviate the burden on IT and network management. Through this, business partners can offer their customers an easy way to adopt cloud enterprise communications services, with an improved user experience and simplified IT.

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Related UC Vendors: Alcatel-Lucent Enterprise

Drum Announces Release of New Web Meeting Management Solution

By UCStrategies October 26, 2016

Drum announces the release of its new web meeting management solution. This follows the launch of its web meeting API earlier in 2016. Drum now provides a comprehensive meeting management dashboard for the end user, enabling them to host meetings, manage meetings and manage teams.

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Related UC Vendors: Drum

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