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UC Newsroom

The latest announcements relevant to the UC industry.

VOSS Extends Analytics Scope to Support CUCDM 8 and VOSS-4-UC, with Significant Feature Enhancements

By UCStrategies September 27, 2016

VOSS Solutions announced the latest edition of its Analytics product; an intuitive web-based portal allowing administrators to quickly retrieve and analyze information about UC users, devices, services, licenses and transactions.

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Related UC Vendors: VOSS

Nectar Launches Advanced Network Assessment Partner Program

By UCStrategies September 27, 2016

Nectar Services Corp. announced today that it has launched a new advanced partner designation program. The Network Assessment Partner Program helps enterprise customers identify partners that have been certified to leverage Nectar’s Perspective solution to design, deploy and report the results of network assessments for both cloud and on-premise UC deployments, including Microsoft Skype for Business Online.

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Related UC Vendors: Nectar, Modality Systems

tekVizion Launches onPOINT, New Automated Service to Streamline Testing of Communciations Endpoints

By UCStrategies September 13, 2016

tekVizion announced onPOINT™, a new automated service for testing communications endpoint devices across the enterprise. onPOINT aims to reduce costs, enable frequent, dynamic testing and help organizations quickly identify problems remotely.

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Arkadin Acquires Applicable to Enable Large Enterprises to Leverage the Power of Unified Communications as a Service

By UCStrategies September 7, 2016

Arkadin announced today the acquisition of Applicable Ltd., a leading provider of Cloud Unified Communications and enterprise voice services with offices in Bristol (UK), Brisbane (AUS) and Houston (USA). 

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Related UC Vendors: Arkadin

Masergy Expands Global Cloud Communications Service With True Localized Calling Experience Via Single Global Network

By UCStrategies Staff August 30, 2016

Masergy Communications Inc. announced the expansion of its Global Office solutions. Responding to growing demand by enterprise organizations seeking a global communication presence with a true local calling experience, Masergy has broadened its Global Office service deployment to now include Mexico and Italy. Global Office is available across six continents.

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Related UC Vendors: Masergy

NewVoiceMedia Doubles Down on Quality and Reach for Contact Centers with Voxbone

By UCStrategies August 29, 2016

In early 2016, NewVoiceMedia made a splash in the contact center space when it announced $30 million in funding for its cloud solution. A few short months later it revealed that it had increased its customer base by 50 percent and international business by 140 percent in FY’2016. In this time of rapid growth for the company, NewVoiceMedia has chosen to leverage Voxbone’s direct inward-dialing (DID) numbers to extend the reach of its cloud contact center platform to a global scale.

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Related UC Vendors: Voxbone, NewVoiceMedia

Microsoft Acquires Genee

By Robbie Pleasant August 24, 2016

Microsoft acquired the virtual assistant (VA) startup Genee. With this acquisition, Microsoft will be able to enhance its own VA programs by integrating the Genee software.

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Related UC Vendors: Microsoft

Clarity Connect Listed by Gartner as Representative Vendor in Skype for Business Contact Center Industry

By UCStrategies August 18, 2016

Clarity Connect has been identified as a representative vendor in the Skype for Business contact center industry according to Gartner’s recent Market Guide for Microsoft Skype for Business Contact Center Partners.

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Related UC Vendors: Clarity Connect

Christopher Martini Joins VOSS to Lead Growing Skype for Business Opportunity

By UCStrategies August 15, 2016

VOSS Solutions announced that Christopher Martini has joined the company, as Vice President of Skype for Business (SfB).

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Related UC Vendors: VOSS, Microsoft, Business Communications Operations Management (BCOM)

New Live Queue and Agent Monitoring Solution Bridges Gap for Cisco UCM Users

By UCStrategies July 20, 2016

Metropolis Technologies today announced the availability of their new solution for Cisco Call Manager users, QLIVE Call Center Monitoring. The product has launched amidst a whirlwind of anticipation in the call center sector, promising to provide real-time wallboards, team dashboards, and KPI monitoring statistics to help call center managers maintain their SLA, as well as to react to communication trends before they escalate. 

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Clarity Connect Contact Center Officially Certified for Skype for Business

By UCStrategies July 20, 2016

The Clarity Connect™ contact center has been tested and certified by Microsoft as fully compatible with Skype for Business Server 2015, and meets the highest specifications of its certification program.

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Related UC Vendors: Clarity Connect, Metropolis Technologies

Nectar Revolutionizes Communications Experience with Cisco Digital Network Architecture

By UCStrategies July 12, 2016

Today at Cisco Live, Cisco’s annual IT and communications conference, Nectar Services Corp. introduced a unique solution designed to optimize the communications experience in Cisco and Microsoft collaboration environments that run on Cisco-based networks. An industry first, Nectar Evolution integrates with the Cisco Digital Network Architecture (DNA) to automate quality of service (QoS) and verify best practices that were previously manually implemented.

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Related UC Vendors: Nectar, Cisco, Microsoft

Nectar to Offer Suite of Cloud Enablement Solutions Supporting Microsoft Skype for Business Online

By UCStrategies July 12, 2016

Nectar Services Corp. announced today a suite of cloud-enablement solutions to assist enterprises migrating to an Office 365 cloud or hybrid environment. The suite of solutions under Nectar’s award-winning UC Management Platform (UCMP) focuses on planning, assessment, active monitoring and diagnostics to help ensure an optimum Skype for Business end-user experience.

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Related UC Vendors: Nectar

ShoreTel Survey Upends Common Assumptions about the Value of Meetings

By UCStrategies June 30, 2016

ShoreTel® announced the results of a global survey answered by over 1,000 respondents regarding meeting habits and productivity. The meeting challenge includes questions regarding how many hours people spend in meetings weekly, as well as their perceptions regarding that use of time based on their generation (Baby Boomer, Gen X or Millennials) company size, industry and region.

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Related UC Vendors: ShoreTel

Voxbone Launches “The Workshop” to Test, Play with and Create New Communication Tools

By UCStrategies Staff June 23, 2016

So you’ve heard how click-to-call widgets can really enhance a website’s potential for customer interaction and you want to try it out for yourself. Or you’re considering offloading pieces of your VoIP infrastructure, but want to see how that would unfold first. Where can you find this technology, that’s free and available to try out? Spotting the potential in a space where customers can experiment with these types of features, Voxbone is launching The Workshop. The Workshop is a place where users can treat communication components as Lego building blocks, to be broken down and rebuilt together.

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Related UC Vendors: Voxbone

Nectar and Sonus Team Up to Deliver Complete SIP Network Diagnostics

By UCStrategies June 20, 2016

Nectar Services Corp. and Sonus Networks, Inc. announced an integrated solution to provide complete Session Border Controller (SBC) monitoring and diagnostics for joint customers.

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Related UC Vendors: Nectar, Sonus

Yorktel’s Univago Video Collaboration Platform Rolls Out Active Directory Integration Services, Microsoft Edge Browser Support for WebRTC

By UCStrategies June 16, 2016

Yorktel announced new features and enhancements for Univago, its business-grade, cloud video communications platform as-a-service.

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Related UC Vendors: Yorktel

BroadSoft Acquires Intellinote

By Robbie Pleasant June 7, 2016

BroadSoft has a new acquisition, with the purchase of Intellinote. Based in Virginia, Intellinote provides a team communication and collaboration software application, focused around enterprise messaging and designed for a mobile and millennial work environment.

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Related UC Vendors: BroadSoft

Yealink and TrueConf Establish Videoconferencing Partnership and Announce Solution Compatibility

By UCStrategies Staff June 7, 2016

Yealink and TrueConf have announced the completion of joint interoperability testing and the successful certification of Yealink video conferencing terminals that are compatible with TrueConf videoconferencing software and the UC&C platform TrueConf Server.

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Related UC Vendors: TrueConf

Nectar Recognized as Finalist for 2016 Microsoft Partner of the Year

By UCStrategies Staff June 3, 2016

Nectar Services Corp. announced that it has been named a finalist for the 2016 Communications Partner of the Year Award. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.

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Related UC Vendors: Nectar, Microsoft

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