UC Newsroom - Page 9

UC Newsroom

The latest announcements relevant to the UC industry.

New Live Queue and Agent Monitoring Solution Bridges Gap for Cisco UCM Users

By UCStrategies July 20, 2016

Metropolis Technologies today announced the availability of their new solution for Cisco Call Manager users, QLIVE Call Center Monitoring. The product has launched amidst a whirlwind of anticipation in the call center sector, promising to provide real-time wallboards, team dashboards, and KPI monitoring statistics to help call center managers maintain their SLA, as well as to react to communication trends before they escalate. 

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Clarity Connect Contact Center Officially Certified for Skype for Business

By UCStrategies July 20, 2016

The Clarity Connect™ contact center has been tested and certified by Microsoft as fully compatible with Skype for Business Server 2015, and meets the highest specifications of its certification program.

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Related UC Vendors: Clarity Connect, Metropolis Technologies

Nectar Revolutionizes Communications Experience with Cisco Digital Network Architecture

By UCStrategies July 12, 2016

Today at Cisco Live, Cisco’s annual IT and communications conference, Nectar Services Corp. introduced a unique solution designed to optimize the communications experience in Cisco and Microsoft collaboration environments that run on Cisco-based networks. An industry first, Nectar Evolution integrates with the Cisco Digital Network Architecture (DNA) to automate quality of service (QoS) and verify best practices that were previously manually implemented.

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Related UC Vendors: Nectar, Cisco, Microsoft

Nectar to Offer Suite of Cloud Enablement Solutions Supporting Microsoft Skype for Business Online

By UCStrategies July 12, 2016

Nectar Services Corp. announced today a suite of cloud-enablement solutions to assist enterprises migrating to an Office 365 cloud or hybrid environment. The suite of solutions under Nectar’s award-winning UC Management Platform (UCMP) focuses on planning, assessment, active monitoring and diagnostics to help ensure an optimum Skype for Business end-user experience.

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Related UC Vendors: Nectar

ShoreTel Survey Upends Common Assumptions about the Value of Meetings

By UCStrategies June 30, 2016

ShoreTel® announced the results of a global survey answered by over 1,000 respondents regarding meeting habits and productivity. The meeting challenge includes questions regarding how many hours people spend in meetings weekly, as well as their perceptions regarding that use of time based on their generation (Baby Boomer, Gen X or Millennials) company size, industry and region.

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Related UC Vendors: ShoreTel

Voxbone Launches “The Workshop” to Test, Play with and Create New Communication Tools

By UCStrategies Staff June 23, 2016

So you’ve heard how click-to-call widgets can really enhance a website’s potential for customer interaction and you want to try it out for yourself. Or you’re considering offloading pieces of your VoIP infrastructure, but want to see how that would unfold first. Where can you find this technology, that’s free and available to try out? Spotting the potential in a space where customers can experiment with these types of features, Voxbone is launching The Workshop. The Workshop is a place where users can treat communication components as Lego building blocks, to be broken down and rebuilt together.

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Related UC Vendors: Voxbone

Nectar and Sonus Team Up to Deliver Complete SIP Network Diagnostics

By UCStrategies June 20, 2016

Nectar Services Corp. and Sonus Networks, Inc. announced an integrated solution to provide complete Session Border Controller (SBC) monitoring and diagnostics for joint customers.

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Related UC Vendors: Nectar, Sonus

Yorktel’s Univago Video Collaboration Platform Rolls Out Active Directory Integration Services, Microsoft Edge Browser Support for WebRTC

By UCStrategies June 16, 2016

Yorktel announced new features and enhancements for Univago, its business-grade, cloud video communications platform as-a-service.

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Related UC Vendors: Yorktel

BroadSoft Acquires Intellinote

By Robbie Pleasant June 7, 2016

BroadSoft has a new acquisition, with the purchase of Intellinote. Based in Virginia, Intellinote provides a team communication and collaboration software application, focused around enterprise messaging and designed for a mobile and millennial work environment.

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Related UC Vendors: BroadSoft

Yealink and TrueConf Establish Videoconferencing Partnership and Announce Solution Compatibility

By UCStrategies Staff June 7, 2016

Yealink and TrueConf have announced the completion of joint interoperability testing and the successful certification of Yealink video conferencing terminals that are compatible with TrueConf videoconferencing software and the UC&C platform TrueConf Server.

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Related UC Vendors: TrueConf

Nectar Recognized as Finalist for 2016 Microsoft Partner of the Year

By UCStrategies Staff June 3, 2016

Nectar Services Corp. announced that it has been named a finalist for the 2016 Communications Partner of the Year Award. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.

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Related UC Vendors: Nectar, Microsoft

NICE Acquires inContact

By Robbie Pleasant May 23, 2016

NICE has just made an acquisition that is, well, very nice indeed, with the purchase of inContact. With this purchase, NICE can enhance its solutions with the cloud contact center offerings from inContact, creating a fully integrated and complete cloud contact center solution suite.

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Masergy Upgrades UCaaS Analyst With In-Depth Reporting And Service Management

By UCStrategies May 11, 2016

Masergy Communications Inc. announced the addition of powerful service management capabilities to its UCaaS Analyst performance monitoring portal. UCaaS Analyst now includes a consolidated view of user profiles and service inventory reports. IT professionals have a detailed view of user types, the services and devices they are using and profile status.

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Nectar Launches Comprehensive Monitoring Solution for SBCs and SIP Session Management

By UCStrategies Staff May 11, 2016

Nectar Services Corp., a leader in the development and deployment of proactive network monitoring and management software for the Unified Communications (UC) industry, introduced a comprehensive solution that monitors the performance of Session Border Controllers (SBCs), while also providing signaling and media analysis for Session Initiation Protocol (SIP) sessions.

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Related UC Vendors: Nectar

Plantronics Releases Asset Analysis Suite for Manager Pro

By Robbie Pleasant May 4, 2016

Plantronics has released a new version for its software subscription service, Plantronics Manager Pro. This new version, v3.8 and Asset Analysis suite, is designed to provide insight from voice interactions to IT and contact center managers, through analytics and data aggregation, thus improving customer service and collaboration.

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Related UC Vendors: Plantronics

Cisco Spark and Redbooth Boost Team Productivity Together

By UCStrategies May 4, 2016

The linkage of Cisco Spark and Redbooth enables teams to flexibly manage their work and collaborate in the way that fits their business. Redbooth’s powerful task management visibility can be customized in a variety of views, including standard task lists, Kanban boards and Gantt charts via the newly introduced Timeline view.

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Related UC Vendors: Cisco

VOSS Receives Cisco HCS Cloud Builder Certification

By UCStrategies May 3, 2016

VOSS Solutions announced it has been certified by Cisco as a Hosted Collaboration Solution (HCS) Cloud Builder Service Provider, to support Cisco HCS partners globally with their customer onboarding, migration, adaptations and best practice needs.

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Related UC Vendors: VOSS, Cisco

Mitel Introduces New Communications Suite

By Robbie Pleasant April 19, 2016

Mitel has a new series of solutions for businesses and service providers, made to provide mobile users with communication, collaboration, and contact center capabilities.

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Related UC Vendors: Mitel

Mitel Announces Definitive Agreement to Acquire Polycom

By UCStrategies Staff April 15, 2016

Mitel and Polycom announced that they have entered into a definitive merger agreement in which Mitel will acquire all of the outstanding shares of Polycom common stock in a cash and stock transaction valued at approximately $1.96 billion.

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Related UC Vendors: Mitel, Polycom

TelStrat Welcomes Mike Berlin as Senior Vice President, Global

By UCStrategies April 11, 2016

TelStrat, developer of call recording, quality management, and workforce optimization solutions, today announced the addition of Mike Berlin to its executive management team. He will serve as Senior Vice President, Global Sales and Business Development and will be responsible for all TelStrat sales and sales engineering activities.

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