UCStrategies Views

UCStrategies Views

Articles from the UCStrategies.com UC experts, providing insights and analysis on UC products, events, market trends, and the state of the UC industry.

Interesting Times

By Dave Michels February 27, 2015

It isn’t exactly news to describe how quickly things are changing in enterprise communications. This we know, it’s exciting and frustrating at the same time. We need to remember that the goal isn’t making communications cheaper, faster or clearer, but getting things done, solving problems, and innovating.

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RingCentral New Connect Platform API Moves into CEBP…and more?

By Phil Edholm February 25, 2015

RingCentral announced today a new set of APIs and an SDK to enable ISV partners, VAR partners, and even end users to interface to the platform for a variety of new capabilities. There are some critical differences about the RingCentral offer that may make it very interesting and may change the market.

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Related UC Vendors: RingCentral

Dis-Unification and the tumble of SIP into legacy. How UComs never happened.

By Martin Steinmann February 24, 2015

Today, 20 years later, we are looking at an industry in rapid fragmentation. SIP, the standard intended to unify it all is tumbling into legacy. PBXs are still PBXs and the evolution of these platforms to deliver a multitude of services has not happened, or at least customers have hesitated to buy all the different service add-ons the PBX vendors made available on their platforms.

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Is 3CX the New Alternative for SMB?

By Phil Edholm February 24, 2015

I had an interesting call with Nick Galea, the CEO of 3CX. The call was driven by some announcements that 3CX is making around UC features, WebRTC integration, and other capabilities. However, the real value of the call for me was understanding that 3CX may be a reasonably significant player in the SMB market, from 20-250 users.

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Why “Mobile First” Means “Messaging First” For Business UC

By Art Rosenberg February 17, 2015

As business communications become “mobile first” for both contact initiators and contact recipients, we should expect to see all forms of messaging being the starting points that can lead to a real-time conversational voice or video connection. That would require federated presence availability first, which messaging doesn’t.

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Join UCStrategies at Enterprise Connect 2015

By Marty Parker February 16, 2015

Enterprise Connect 2015 (EC’15), Orlando, Florida, March 16 – 19, 2015 is going to be very interesting this year, and our UC Experts will be involved in almost all of the leading UC and UC-related sessions. Download this flyer for all of the 26 sessions involving a UC Expert, listed by date, time, titles and topic, to help you plan your agenda for the four days. 

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An Open Request to the FCC: Can We Just Reserve 10% for Real Time?

By Phil Edholm February 11, 2015

While many technology providers and internet service companies agree with the concept of open access, others, especially infrastructure and access providers argue that not being able to charge for access will constrain deployment of new infrastructure. I will leave the arguments about the value of net neutrality to others, focusing here instead on how an open, unconstrained Internet could impact any of us delivering real-time communications systems.

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Mobile Customers Need Visual Self-Services and UC

By Art Rosenberg February 5, 2015

"Mobile First" customer services are rapidly evolving for both large and small organizations. While legacy call/contact center capabilities won’t disappear for a while, they won’t satisfy the new self-service needs of mobile consumers.

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Related UC Vendors: Avaya, Unify, Cisco

New Wi-Fi Options on the Carrier Front

By Michael F. Finneran February 2, 2015

The last week has brought two separate announcements regarding new carrier services based either wholly or partly on Wi-Fi. First, Google announced plans to resell wireless services from Sprint and T-Mobile expanding the company’s move into information delivery. Then Long Island-based cable operator Cablevision announced plans for a pure Wi-Fi based wireless voice service that will make use of the company’s 1.1 million Wi-Fi hotspots.

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Aspect Discusses the Cloud in Sunny Cancun

By Blair Pleasant February 2, 2015

At the Aspect analyst conference in beautiful Cancun, Aspect discussed its past, present, and future, with an emphasis on – wait for it – the cloud. After last year’s analyst event in Phoenix I wrote about Aspect’s transition and the reinvention of the company, with a new executive staff, new cloud offers. The theme this year continued to be transformation and change, with a greater emphasis on execution.

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Related UC Vendors: Aspect

Why UC Will Go Mainstream In 2015

By Stephen Leaden February 2, 2015

Last year around this time I posted an article on UCStrategies “Why 2014 Is the “Perfect Storm” For UCC Adoption.” I believe that in this past year UC has been recognized as that next step progression and now drive Unified Communications to the next level. In 2015 we will move well beyond the “hype cycle” for UC and, in my opinion, UC will go mainstream.

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Skype for Business – a Name That is Too Long?

By Phil Edholm January 30, 2015

I was doing a write up recently about Microsoft Lync, nee Skype for Business, and realized that this name change, while great for Microsoft, is really bad for those of us who write about enterprise UC. I am going to make a suggestion to us as an enterprise UC industry. The suggestion is that we use “SkypeB” to describe the Skype for Business product and SkypeC to describe the Skype for Consumer version. 


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Related UC Vendors: Microsoft

Notes from ITExpo: VoIP at 20 and Why the Best is Yet to Come for UC

By Jon Arnold January 29, 2015

There is little doubt that UC has great utility, but to be fair it is often overshadowed by more powerful trends – namely mobile broadband and the cloud – around which UC must adapt. While VoIP has only ever needed to worry about telephony, this is just one of many modes that UC seeks to integrate to create a new experience for driving productivity.

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Deployment Services for Lync – What Experience Tells Us

By Joseph Williams January 26, 2015

Brent Kelly and Marty Parker wrote an excellent piece in UCStrategies this month that included a look at how to model TCO for Lync deployments. One takeaway I hope you got from their insights is that the deployment of Lync is generally complicated. Barb Grothe made this point several times in her blogs about Lync deployment over on No Jitter last summer.

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Related UC Vendors: Microsoft

Business Video with Customers and Partners – Two New Year’s Options

By Marty Parker January 20, 2015

If you see video as important for successful collaboration and negotiation, you almost certainly believe it is important to have easy video connectivity with customers and with partner organizations outside your enterprise firewall. There two exciting new announcements this month from Lifesize and NextPlane to make this more possible than ever.

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Related UC Vendors: NextPlane

Random News on the Mobile Front

By Michael F. Finneran January 16, 2015

Now that the hurricane that was the iPhone 6 and 6 Plus launches has blown out of town, other pieces of news are starting to pop up on the mobile device front along with a surprising announcement from AT&T Wireless. Rather than handling them as a string of short pieces, it seemed more appropriate to bundle the whole lot together.

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8x8 Patently Celebrates its Patents

By Blair Pleasant January 15, 2015

Just like some sharks that must swim constantly to stay alive, business communication companies must innovate in order to survive and thrive. 8x8 recently demonstrates its ability to innovate as the company celebrated the award of its 100th patent. In fact, they received number 99 and 100 on the same day. 

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Related UC Vendors: 8x8

I Tried Switch.co

By Martin Steinmann January 15, 2015

The gap between the telephony world and the Web world remains. But a lot is happening in the Web world when it comes to communications. There is real innovation at Web-speed. It is not "unified" but integrated instead. Integrated into the Web, into your workflow, and into the applications and devices you already use. Switch.co is a shining example of this new reality. Tuned for viral adoption, with a beautiful design and an appeasing user experience. An inviting Web site. A free trial. And flat-rate per user pricing without gimmicks. Wow!

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Smiling About Video

By Dave Michels January 14, 2015

The democratization of video is upon us – and it changes everything. It’s the result of camera ubiquity, inexpensive broadband, and smart mobile devices. Video has traded its Sunday suit for a t-shirt and is blending into our daily workflow. The technology is now intuitive, natural, and accessible. As a result there’s tremendous recent video news occurring across the industry. Here’s a smattering:


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Related UC Vendors: SMART, Avaya, Cisco

CES 2015, a UC View

By Phil Edholm January 13, 2015

I know that CES is mainly a consumer event, but I think it shows what is coming for those of us in enterprise. To see how the technology from CES would impact us in UC, I ventured into the abyss of 4K televisions, drones, robots, 3D printers, wearable, smart cars, and all other things technical and weird to see what I could find.

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Related UC Vendors: Unify

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