UCStrategies Views (What's This?)

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excUCes

Unified Communications is a variety of tools and services intended to improve business processes. But as with all technology, sometimes the results are not what was intended. In Unified Communications there are various issues or "excuses" people use when things go wrong. Communication failures happen with and without technology.

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Skype's All Business

Want to know where enterprise UC is headed, take a look at Skype now. Skype has been a consumer service, but its impact on business is significant and growing.

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Cisco + HP + Collaboration Review = Confusion and Opportunity

Today's split between Cisco and HP is big news, and combined with Cisco's latest collaboration plans, there is both confusion and opportunity in the UC space.

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The Changing Relationship between Customer and Reseller

 Where we seem to have some difficulty, as an industry, is in figuring out how to get UC tools into the hands of the end-user.    

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Sprint and Tango Raise the Bar in Mobile UC

A description and analysis of the new mobile unified communications (UC) offering called Mobile Integration from Sprint and Tango Networks

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Mitel Mobile – Adding Mobility to UC

Last month, Mitel announced a new mobility play, and is of interest for a number of reasons.

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Siemens Enterprise Communications Announces OpenScape Voice V4 with New UC Concierge Attendant Console Application

Last week, Siemens Enterprise Communications Group (SEN) announced the availability of the company’s latest release of OpenScape Voice – Version 4.0.

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Business Process When Implementing UC is not a One & Done Project

Management and improvement of end-to-end business processes is difficult and requires more than a simple, one-time effort. Continuous process improvement means a fundamental shift in leadership values and disciplined measurement and management of the value that processes create for customers and shareholders. IT pros must think in terms of how technology enables performance as opposed to considering only siloed applications.

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Genesys and ALU Enterprise Come Together

A recap of the Genesys/ALU Enterprise Group analyst conference, focusing on the transformation taking place in the organization and how these groups have come together.

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If Buys Cloud

Ifbyphone offers unique telecommunication application services and its portfolio just got stronger with today’s definitive agreement to acquire Cloudvox.