UCStrategies Views

UCStrategies Views

Articles from the UCStrategies.com UC experts, providing insights and analysis on UC products, events, market trends, and the state of the UC industry.



UCaaS and CPaaS Merging

By Dave Michels May 23, 2016

Once upon a time there were two totally separate industries: unified communications as a service (UCaaS), the application; and communications platform as a service (CPaaS), the platform. But the distinction between these services is getting fuzzy.

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Pitfalls to Avoid When Implementing SIP Trunking - Part 2

By Melissa Swartz April 28, 2016

In Part 1 of this series, I discussed pitfalls involved in compatibility, pricing and facilities as SIP trunks are implemented. Next, we’ll cover issues that can occur with configuration and failover of SIP trunking.

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Huawei Global Analyst Summit – Building a Better Connected World

By Blair Pleasant April 27, 2016

I recently had the privilege of spending several days in Shenzhen and Hangzhou, China at the Huawei Global Analyst Summit. The theme of the conference was Building a Better Connected World, and the big focus was IoT, the cloud, and digital transformation. I went to several break out sessions focusing on Huawei’s Enterprise Business.

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Related UC Vendors: Huawei

The Evolution of UC SDN with Project Atrium Enterprise Edition

By Pascal Menezes April 18, 2016

Well, UC SDN just got some great news with the extension of an existing open source project called Atrium. So why should the UC community care? Two releases, seven vendor integrations and three ongoing trials of Atrium BGP Router/Spine Leaf Fabric later, the community is working on a fully integrated and interoperable distribution for Enterprise UC&C deployments.

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In Memoriam: Art Rosenberg

By Michael F. Finneran April 18, 2016

It is with great sadness that I report that my good friend and long-time UCStrategies contributor Art Rosenberg has passed away after an extended illness.

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Vidyo Enhances WebRTC Functionality

By Phil Edholm April 14, 2016

Vidyo announced a new product release, Vidyo Server for WebRTC 3.2, which expands the support of WebRTC. Vidyo Server for WebRTC 3.2 enables guest access for participants in a Vidyo conferencing event to use a WebRTC-enabled browser. This is a clear advantage for using a Vidyo-based solution for external participants as it avoids the complexity and hassle of downloading a specific client.

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Pitfalls to Avoid When Implementing SIP Trunking - Part 1

By Melissa Swartz April 1, 2016

Dictionary.com defines a pitfall as “a lightly covered and unnoticeable pit prepared as a trap for people or animals,” and as “any trap or danger for the unwary.” We all want to avoid that stuff. Here are five areas where you can run into trouble when implementing SIP trunking.

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Channel Partners Takeaways – What Millennials, Mobility and 5G Mean for UC

By Jon Arnold March 30, 2016

I wanted to share some takeaways from the Channel Partners conference that I recently attended. I’ve written about the impact of Millennials before, but not so much from a channel-centric perspective. This was my first time at Channel Partners, and while UC wasn’t the main focus, I heard many messages that are very relevant to the UCStrategies community.

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UC, Cloud, WebRTC, and the Accelerated Pace of Technology - What is still relevant?

By Roberta J. Fox March 28, 2016

After a brief hiatus, we are back providing you with our thoughts, observations, concerns and considerations for this crazy quickly changing world of communications technologies that we all choose to participate in.

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Challenges of Digital Business and Omni-Channel…Blinded by the Noise

By Roberta J. Fox March 21, 2016

A few years ago, we decided to move our personal banking from one major bank to another. More recently we investigated the possibility of also moving our business banking over to another institution. We thought that the new institution would be a better fit for our future business requirements based on their excellent service, support and technology methods that we had observed from migrating our personal banking over to them a few years back.  

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Enterprise Connect 2016 – To Cloud or Not to Cloud

By Blair Pleasant March 15, 2016

At the recent Enterprise Connect 2016, I moderated a session on Cloud Case Studies, where four enterprise organizations discussed their migration to the cloud, lessons learned, benefits, etc.

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Related UC Vendors: 8x8, NEC, Cisco, Vonage

Vidyo’s Clowd

By Dave Michels March 14, 2016

Vidyo launched a new cloud service that adds new consumption options including hybrid models to its portfolio. It’s a unique cloud offer because it includes both video conferencing as a service as well as cPaaS as it extends Vidyo’s APIs from products to include services.

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UC Company Strategies: Building to Scale

By Joseph Williams February 24, 2016

The whole idea of running “at scale” is an interesting and somewhat vexing problem for UC service providers and for the customers who must evaluate them. One service provider with a different approach to scale is Avanade. Combining Azaleos’ service provider knowledge with their own experiences deploying over a million seats of Microsoft Lync, Avanade decided to build its Skype for Business UC platform from scratch so that it would massively scale on the backend while providing service flexibility on the front end for all customer segments.

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Why the Windows PC is Finally the Future of the Video Conferencing Industry

By Simon Dudley February 24, 2016

The last 20 years in the Video Conferencing space have been dominated by specialist devices. There have been very good reasons for this, all of which made sense at the time. But the world is changing, and now I believe it is the time for the renaissance of the PC in the meeting room.

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Related UC Vendors: Polycom, Lifesize, Cisco

Vertical Communications – Can They Succeed Selling Direct?

By Jon Arnold February 22, 2016

I was one of a few UC Experts attending the recent 2016 analyst event for Vertical Communications in Dallas, and with the last one being back in 2012, there was a lot to get updated on. They certainly have a clear sense of purpose now, at least in terms of market focus and business model. While analysts like me focus more on the business issues, the consultants honed in more on the underlying technology. I'll leave that for others to dissect and stay in my comfort zone, sharing views instead about their business focus and go-to-market strategy. I want to specifically speak to those themes as they will help decision makers assess Vertical during their buying journey, and to better understand why they are pursuing a direct route to market.

 

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Will the Cloud Change the Price of Business Communications?

By Phil Edholm February 16, 2016

To get a view of the changing landscape, plan to attend an exciting session that will investigate the future of our industry at Enterprise Connect on Wednesday March 10, at 8 AM. The session will start by looking at cloud as a disruptive pricing force and proceed to a panel of leading cloud communications providers to discuss their outlook on pricing and business models for the future.

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Vertical – Workflow, Workflow, Workflow

By Blair Pleasant February 16, 2016

At Vertical’s analyst conference in Dallas last week, I understood what the expression “drinking from a fire hose” meant. The analysts in attendance spent a day digesting information about Vertical’s new cloud initiative, clients, sales approach, and much more.

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A Stand-out for GROUP Communications

By Dave Michels February 8, 2016

Logitech introduced the GROUP ConferenceCam. It’s a revised version of the cc3000e with a slightly less dumb name. GROUP is a laptop peripheral, or more accurately a room accoutrement. It’s intended to live in a conference room to facilitate laptop-powered group conferences. By connecting it to a laptop’s USB port, the laptop transforms into a room conferencing system with a 10x optical zoom lens, wireless remote, and high-fidelity acoustics capable of supporting up to 20 participants.

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Related UC Vendors: Logitech

Avaya Executive Partner Forum 2016 – Growth and Engagement

By Blair Pleasant February 8, 2016

At the Avaya Executive Partner Forum in San Diego last week, the weather was windy, but much of the discussion was cloudy – well, about the cloud, anyway. A handful of analysts got to attend Avaya’s annual event aimed at its top partners in the Americas and hear from new Global Channel Chief, Steve Biondi and many others.

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Related UC Vendors: Avaya

Mobile Security Is Still Important

By Michael F. Finneran February 8, 2016

While the UC vendor community still emphasizes the importance of mobility, one topic that doesn’t get nearly enough attention is mobile security. Fortunately, there have been a number of developments that had improved the overall ability to secure sensitive information on or accessible through mobile devices.

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Related UC Vendors: Microsoft

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