UCStrategies Views

UCStrategies Views

Articles from the UCStrategies.com UC experts, providing insights and analysis on UC products, events, market trends, and the state of the UC industry.



Avaya Bankruptcy – A New Dawn or the Beginning of the End

By Phil Edholm January 19, 2017

This morning, January 19th, the day before the presidential inauguration, Avaya filed for Chapter 11 bankruptcy protection. What happens now and how the company moves forward are key concerns for Avaya customers, employees, and the market in general. Having been through a somewhat similar event with Nortel in 2009, there are a few things that we probably can predict as well as some key questions.

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Related UC Vendors: Avaya

Did Qualcomm Kill WiMAX?

By Michael F. Finneran January 18, 2017

In what seems like a major case of déjà vu, the term “WiMAX” has miraculously popped up in the papers this week. WiMAX, or Worldwide Interoperability for Microwave Access, was a standard for fixed and mobile wireless Internet access that had a short and uneventful run starting around 2007. What proved to be the death knell for WiMAX was a dearth of mobile devices that supported the service. A suit brought this week by the Federal Trade Commission (FTC) against Qualcomm seems to indicate that lack of user devices might not have been a coincidence.

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FOX GROUP 2017 Predictions – Think like a Customer!

By Roberta J. Fox January 17, 2017

In listening to and reading what my fellow technology industry experts have been saying is going to happen in 2017 over the past month, I have also heard a lot of comments about things like AI, IoT, the crash of the public internet, continued consolidation of traditional telecom manufacturers, the death of phones, the demise of “the cloud,” and even that 2017 will be a tipping point where new vendors are starting to take serious market share from legacy telecom/network providers.

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2016 in Review - What a Weird and Wonderful Year it has Been!

By Roberta J. Fox January 6, 2017

Our clients in government, enterprise, 9-1-1 and the SMB marketplace, continue to show interest in the cloud, but actual deployment has primarily been in storage, messaging and the desktop space, with less interest in collaboration and VoIP areas.

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IoT Calling

By Dave Michels January 5, 2017

An IoT demonstration at a Genesys conference last fall showed how sensors in a washing machine will reshape customer experience. The Internet of Things (IoT) will be as diverse as its impact. In addition to physical and software-based bots are sensors and appliances. But don’t get distracted by the things, the bigger story is the data.

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Revolabs Showcases Audio Quality

By Phil Edholm January 5, 2017

Revolabs has just released a white paper that discusses why audio quality is becoming a critical component in the choice of devices for next generation communications systems.

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Related UC Vendors: Revolabs

UC Growth, SD-WAN, Video Over SIP, and More For 2017

By Stephen Leaden December 30, 2016

In a soon-to-be-published UCStrategies podcast, my colleagues and myself cited areas that we see trended in 2016. Not only have these trends gained notoriety in 2016, but these trends will continue and grow and go BIG in 2017. I noted the following growth trends...

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Related UC Vendors: Tata Communications

Avaya Engage Dubai - Experience is Everything in the Age of Intelligence

By Blair Pleasant December 15, 2016

Along with fellow UCStrategies Expert Evan Kirstel, I recently had the privilege of presenting and participating in Avaya Engage in Dubai, an event that brought together over 1,500 Avaya customers and partners from around the globe (with the exception of the Americas). This year's event was the first time Avaya brought together customers and partners from Asia Pacific, Europe, the Middle East and Africa. I met with several people in Avaya’s international leadership team, as well as a variety customers, partners, and developers – all while experiencing the wonderful hospitality of the Avaya team based in Dubai.

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Related UC Vendors: Avaya

Vision for Cloud Security

By Evan Kirstel December 15, 2016

Recent discussion around enterprise cybersecurity has focused so heavily on the cloud and the apps contained within that you would think the cloud is the only area worth considering. But it is important to remember that cloud security begins with any touchpoint in the process and therefore can be vulnerable at any of those sections.

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Intelligent Assistance and Bot Landscape: Looking Behind the Curtain

By Nicolas De Kouchkovsky December 13, 2016

It has only been six months since we released the last version of our Intelligent Assistance landscape. Already an update is needed and we publish its third edition. In particular, the maturation of Artificial Intelligence (AI) and the explosion of bots have generated a lot of activity.

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RBC Rolls Out Video Banking in Canada

By Dave Michels December 13, 2016

Few industries have experienced as much disruption as the banking industry. Royal Bank (RBC), Canada’s largest bank, is implementing remote video banking to make it easier for its business clients to make banking modern. It sounds trivial, but integrating communications into digital and mobile workflow is significant.

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Video Is Going Viral, Part Deux and Financial Services

By Stephen Leaden December 6, 2016

My October 2016 post showed that video is going mainstream, even viral and external forces are creating that “perfect storm” for video. Video is one of the components of the UC suite, and projections over the next few years for UC and “neighboring areas” growth is staggering and even “off the charts.”

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CPaaS 2.0 and The Next Generation

By Phil Edholm November 30, 2016

The topic of Communications Platform as a Service (CPaaS) has become very hot recently. At the BC Summit a couple of weeks ago, I discussed how CPaaS relates to UC and introduced the concept of CPaaS 2.0. The discussion focused on how the integration of communications into business processes is changing today and in the future. The presentation and discussion was very well received at the event and I have been asked to share the concepts here on the UCStrategies site.

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Nextiva’s NextCon – And What’s Next

By Blair Pleasant November 30, 2016

Nextiva held its first ever analyst consultant conference recently in Scottsdale, AZ, in conjunction with NextCon16, its partner and customer event. I’ve been following Nextiva for a couple years, as they’re a key UCaaS/cloud VoIP provider, with over 150,000 business customers, and I was pleased to see the progress the company has been making.

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Apple Watch - Good Function, No Fashion

By Michael F. Finneran November 22, 2016

So, I got an Apple Watch Series 2 for my birthday – if you drop enough hints, sometimes things work out for you. It took almost a month to get it, and while I’ve been using it for less than a month, I’ve mastered just about everything I intend to master on it. I guess that puts me in “operational mode.” Long and the short, the Apple Watch is an above average tech gadget with some bad design features, but a seriously deficient fashion statement.

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Nextiva NextCon16 – Jumping Curves and Words of the Woz

By Jon Arnold November 21, 2016

I’m going to frame my takeaways about Nextiva around a few pertinent takeaways from the two headliners, Guy Kawasaki and Steve Wozniak. It’s rare having two speakers of this stature at one event – there were other good ones as well – and this pairing was interesting in that they had conflicting views on a couple of topics.

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Mitel Analyst Conference – Transforming for Digital Transformation

By Blair Pleasant November 21, 2016

Digital transformation was the theme at the Mitel analyst/consultant event in Dallas recently, as speaker after speaker talked about the shifts taking place in the industry. Mitel’s mission is “to deliver solutions that enable customers to communicate and collaborate anywhere, over any medium with the devices and applications of choice, securely.” It will do this by expanding its base inorganically and organically, providing a path to the future via the cloud, and powering the digital transformation, which includes IoT, giving machines a voice, business productivity tools, and the mobile enterprise.

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Related UC Vendors: Mitel

QoS vs QoE - A “Model” Approach to Internet Telephony QoS-Quality of Service

By Evan Kirstel November 21, 2016

QoS - Quality of Service (analytics) and QoE - Quality of Experience (user satisfaction) are tightly intertwined in an ever challenging and complex environment of networks, devices, mobile and applications. Bandwidth is often considered the cause for jitter, round trip delays, echo, crosstalk and noisy calls. Paessler has a technical tool designed to help you measure and manage your SIP network effectively and efficiently.

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Mitel Industry Event Update

By Phil Edholm November 21, 2016

Recently I got to spend a couple of days with the Mitel management team and a small selected group of analysts and consultants. The sessions showed the ongoing progress of the Mitel team and their products. The following are few highlights I came away with from the event.

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Related UC Vendors: Mitel

'Think' Cognitive

By Evan Kirstel November 9, 2016

IBM WOW-World of Watson hit like a hurricane with exciting new products, partner solutions and a new view of the way we about "think" everything. Thomas J. Watson, along with his father, built IBM into the powerhouse and the legacy lives in their namesake of IBM Watson.

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Related UC Vendors: IBM

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