UCStrategies Views

UCStrategies Views

Articles from the UCStrategies.com UC experts, providing insights and analysis on UC products, events, market trends, and the state of the UC industry.



Reflecting on Inflection

By Dave Michels June 30, 2015

UC industry pundits like myself frequently speak about disruption and inflection points. We use these terms to describe significant shifts occurring in the industry, such as digital to IP, prem to cloud, hardware to software, and hard phone to softphones. It also applies to less distinct shifts such as next generation applications and mobile-first/cloud-first. But hold on to your seat because these were all just the pre-show. We are heading into much bigger changes.

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Related UC Vendors: Mitel, Cisco, gUnify, Avaya, Esna, RingCentral

New Whitepaper on Embedding Communications Into Your Enterprise Applications

By Blair Pleasant June 26, 2015

UCStrategies and Esna (now a wholly-owned subsidiary of Avaya) just released a white paper on embedding unified communications and collaboration capabilities into applications – you can find the white paper here.

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Related UC Vendors: Esna, Avaya

Avaya Consultant Conference

By David Stein June 19, 2015

This week, a small group of us from North America and Europe gathered in Denver to attend the annual Avaya Consultant’s conference held in conjunction with IAUG. We were interested in hearing what Avaya’s senior management had to say about product, channel, sales, market perception and finances. There was a lot crammed into a day and a half so here’s a quick rundown of the highlights:

 

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Related UC Vendors: Avaya

Interactions 2015 – Big Bets, Smart Bets, Great Music, and a Silver Lining for UC

By Jon Arnold June 15, 2015

Last week, several UC Experts attended the Interactions 2015 event in Indianapolis. This is the annual showcase event for Interactive Intelligence, a vendor that we often feature here at UCStrategies. While known mainly as an innovator in

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Related UC Vendors: Interactive Intelligence

Interactive Intelligence Re-Inspires

By Blair Pleasant June 15, 2015

Interactive Intelligence re-inspired analysts, consultants, partners, and customers last week at its Interactions 2015 conference in Indianapolis. While best known as a contact center or customer engagement vendor, Interactive Intelligence is spreading its wings by providing UC and collaboration services that can be used inside and outside of the contact center.

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Related UC Vendors: Interactive Intelligence

A Framework for Defining the Business Communications and Collaboration Future

By Phil Edholm June 12, 2015

Reflecting on where our industry is going and how we think of the services we provide, I thought it was a good time to focus on the higher level view of products and services that enhance Communications and Collaboration.

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Avaya Buys Esna – Continues Cozying Up to Google

By Marty Parker June 9, 2015

Avaya, the IP PBX product and services company, acquired Esna, a successful innovator of integration of Unified Communications with "business applications." So, what’s the deal and what’s the big deal?

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Related UC Vendors: Avaya, Esna, Microsoft

Dimension Data Perspectives – Allez Allez Allez

By Blair Pleasant June 8, 2015

At Dimension Data’s analyst conference in Prague (note to vendors and others: analysts love interesting destinations!), we heard about the current state of the company and its recent growth, as well as some future plans.

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Related UC Vendors: Dimension Data

Customer Service Challenge and Success - Don't Always Blame the Technology!

By Roberta J. Fox June 8, 2015

During the past month, we had the most diametrically opposed examples of technology, people and process and how it can affect customer service, reputation and brand from two of Canada’s most respected companies in their respective spaces. We see these two examples of how and why technology, customer service strategies, staff skills and attitudes all have to be aligned in order to ensure a great customer experiences, no matter what your product or service.

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CTCA 2015 Conference – What Partnering Means for UC

By Jon Arnold June 5, 2015

This week I attended the CTCA’s annual conference. The conference theme was "Partnering for Value," and given that almost everyone there is a telecom consultant, their business challenges are very much in line with what we focus on here at UCStrategies.

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Related UC Vendors: Cisco

NEC – Expanding Their UC Vision

By Stephen Leaden June 1, 2015

At the annual NEC Advantage conference in Phoenix, I had the privilege of being the first day’s keynote speaker at the conference. Prior to and preparing for my talk entitled “It’s a New Season (Era) in Communications,” I invested considerable time with NEC engineering and leadership as to what was coming regarding new offerings. NEC as a company has invested in next-gen vision and applications that could very well make them in the near future “the” key contender in the highly competitive UC space today.

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Related UC Vendors: NEC

The Business Case for Speech Translation in UC

By Joseph Williams June 1, 2015

Previously I’ve written about Skype Translator and the general technology framework behind the service. Now let’s talk about how all this might apply to unified communications. Where I see UC-enabled speech translation really hitting it out of the park is around how it will empower individual consumers to overcome language barriers to explore the world.

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Related UC Vendors: Microsoft, Cisco

The Smartphone Becomes a SMARTphone

By Dave Michels May 14, 2015

What we mean by “mobility” continues to change (or move). What is most fascinating is how the smartphone is enabling totally new approaches to old problems. SMART took an entirely new approach with dry-erase whiteboards.

 

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Related UC Vendors: SMART

Embedding Communications in Applications

By Blair Pleasant May 11, 2015

The key to more utilization is to embed the UCC capabilities into the applications and business processes we use to do our jobs, making it easy to access these capabilities. If UCC becomes a natural part of the way we work, and is part of the applications we use to do our jobs, then its usage will skyrocket.

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Related UC Vendors: Esna

ITPro Tools Makes Your Skype for Business Deployment Sing

By Michael F. Finneran May 5, 2015

Among the myriad announcements Microsoft is making at its Ignite Conference in Chicago this week, one of the most important for UC is the ITPro Tools program. ITPro tools is a set of operations and network management tools, the purpose of which is to ensure Skype for Business users receive a consistent, high quality user experience. UCStrategies has just published a report describing the range of Microsoft provided and 3rd party tools, where they fit and how they compare.

 

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Related UC Vendors: Microsoft, Nectar, Unify Square

ShoreTel Says it’s as Simple as 1-2-3

By Blair Pleasant May 4, 2015

ShoreTel used its worldwide channel partner conference to introduce ShoreTel Connect and other new product offerings and enhancements.

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Related UC Vendors: ShoreTel

More on Skype Translator

By Joseph Williams May 1, 2015

Last month I blogged about Skype Translator. Since then, I had a chance to visit Microsoft in their Building 99 research facility to learn more about the technology behind the product.

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Related UC Vendors: Microsoft

Cisco Customer Collaboration Summit – Two Messages for UC

By Jon Arnold May 1, 2015

Like UC, the contact center space is being redefined by new technologies and business models, and by virtue of the latter’s deeper roots, UCStrategies followers should pay heed to how companies like Cisco are responding.

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Related UC Vendors: Cisco

Is WebRTC in Your Facebook Future?

By Phil Edholm April 28, 2015

Facebook just announced WebRTC-based video extensions to the Facebook Messenger, opening yet another way employees can use an alternative to the corporate services. This will open the door to massive use of video. And, because it is WebRTC-based, it is one-click video, simple and easy to use.

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Related UC Vendors: Microsoft

Last Chance to Register for WebRTC World Conference and Expo Miami, May 12-14, 2015

By Phil Edholm April 24, 2015

This is the opportunity to get ahead of the WebRTC curve and the change that the web paradigm is bringing to communications. WebRTC World Conference and Expo is the ideal venue to come up to speed, network and learn. Readers of UCStrategies will receive a 20% discount off of the normal registration fee.

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