Most industry events feature an acclaimed author keynoting about disruptive trends and ideas that lead you to rethink everything. Some are more convincing than others, and it’s always a challenge for the speaker to couch his/her message in terms that are relevant to the audience and our industry. For the recent Interactions 2016 conference, Interactive Intelligence chose Salim Ismail, CEO of ExO and author of a current must-read book, Exponential Organizations. The title is a mouthful, but it gets your attention, and Salim delivered the goods.
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