Unified Communications is a variety of tools and services intended to improve business processes. But as with all technology, sometimes the results are not what was intended. In Unified Communications there are various issues or "excuses" people use when things go wrong. Communication failures happen with and without technology.
Posted by Dave Michels, on March 01, 2010
Want to know where enterprise UC is headed, take a look at Skype now. Skype has been a consumer service, but its impact on business is significant and growing.
Posted by Dave Michels, on February 22, 2010
Today's split between Cisco and HP is big news, and combined with Cisco's latest collaboration plans, there is both confusion and opportunity in the UC space.
Posted by Jon Arnold, on February 19, 2010
Where we seem to have some difficulty, as an industry, is in figuring out how to get UC tools into the hands of the end-user.
Posted by Pam Avila, on February 16, 2010
A description and analysis of the new mobile unified communications (UC) offering called Mobile Integration from Sprint and Tango Networks
Posted by Michael Finneran, on February 15, 2010
Last month, Mitel announced a new mobility play, and is of interest for a number of reasons.
Posted by Jon Arnold, on February 08, 2010
Last week, Siemens Enterprise Communications Group (SEN) announced the availability of the company’s latest release of OpenScape Voice – Version 4.0.
Posted by Nancy Jamison, on February 08, 2010
Management and improvement of end-to-end business processes is difficult and requires more than a simple, one-time effort. Continuous process improvement means a fundamental shift in leadership values and disciplined measurement and management of the value that processes create for customers and shareholders. IT pros must think in terms of how technology enables performance as opposed to considering only siloed applications.
Posted by Samantha Kane, on February 04, 2010
A recap of the Genesys/ALU Enterprise Group analyst conference, focusing on the transformation
taking place in the organization and how these groups have come together.
Posted by Blair Pleasant, on February 03, 2010
Ifbyphone offers unique telecommunication application services and its portfolio just got stronger with today’s definitive agreement to acquire Cloudvox.
Posted by Dave Michels, on January 20, 2010