UCStrategies Views

UCStrategies Views

Articles from the UCStrategies.com UC experts, providing insights and analysis on UC products, events, market trends, and the state of the UC industry.

Lync: For, Against or With

By Kevin Kieller April 23, 2014

The growth of Lync means that channel partners, especially in North America, need to decide whether they are “for” Lync, “against” Lync, or plan to sell more traditional IP PBXs along with Lync. During my UC Summit session, I plan to discuss in detail the opportunities and obstacles with each of these positions.


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Related UC Vendors: Microsoft

8 Gaps Left by Google in WebRTC

By Tsahi Levent-Levi April 23, 2014

What really is missing in WebRTC – and why? Being only a technology also means that it is but a building block in a larger solution. What are the things Google left for us to whine about and implement on our own? Here are 8 of them, in no specific order.


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Voice Conversations – Show Me What You Are Talking About!

By Art Rosenberg April 20, 2014

 With all the forms of text messaging, including email, SMS, social, IM, etc., one wonders what will happen to voice conversations over the telephone. Don’t worry too much, because voice communication contacts are still efficient and important for person-to-person interactions.

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Changing Skills for IT Professionals for Successful UC Deployments

By Roberta J. Fox April 15, 2014

As telecom and data technologies converge through the development of VoIP solutions, two technology areas are 'smashed' together, and many of us have learned that the structure and approach to designing routing tables in routers was the same as routing tables for voice calls in PBXs

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Buying Matters More Than Selling

By Dave Michels April 14, 2014

 The biggest recent change in the communications industry is not a product or technology. The biggest change is in how products and services get acquired.

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Decisions for the Contact Center Manager

By Bill MacKay April 10, 2014


Each year, every business organization faces any number of key business decisions that will have an impact on the overall operation. Budgets are reviewed, capital projects discussed and updated. The challenges that face the Contact Center Manager are complicated because decisions will be either CAPEX or OPEX but often times both. The impact can be significant.


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The Annual InformationWeek Survey on the State of UC

By Michael F. Finneran April 10, 2014

 InformationWeek is once again conducting its annual survey on the State of Unified Communications

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“Unified Interactions” –More Than Just Communications

By Art Rosenberg April 7, 2014

Microsoft’s new head of Lync and Skype, came up with yet another label for where business communications technology is heading, i.e., “Universal Communications.”  

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Related UC Vendors: Microsoft

The Proof is in the Pudding

By Kevin Kieller April 1, 2014

 This new focus is representative of the entire unified communications industry maturing and realizing that results matter. Adjective overload, hyperboles, and outright deception may be fine for marketing slicks, but in the end, the only effective technology is one that people use to generate improved business results.

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Related UC Vendors: Unify, Microsoft

Using Analytics to Get Closer to the Customer

By Blair Pleasant March 31, 2014

Carousel is a leading Technology Solutions Provider that designs and integrates applications and solutions for enterprise and midmarket organizations, working with a variety of vendors including Avaya, Juniper Networks, Extreme Networks and Microsoft.  

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Related UC Vendors: Avaya, Microsoft

Wake Up Call: User Experience – “One Size Does Not Fit All”

By Marty Parker March 26, 2014

The new communication tools of UC, especially presence and software-assistance, allow minimizing or bypassing many labor-intensive communications tasks that have been necessary with legacy communication systems. 

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Related UC Vendors: IBM, Avaya, Microsoft, NEC, ShoreTel, Mitel

UC Over Wireless LANs

By Michael F. Finneran March 25, 2014

Much to my surprise one of the big topics at the Lync Conference last month and at Enterprise Connect last week was the idea of supporting UC users, particularly real time voice and video users, over wireless LANs 

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Related UC Vendors: Microsoft, Cisco, HP

The Enterprise Connect 2014 Whirlwind

By Blair Pleasant March 24, 2014

 There’s no doubt that the hottest topics were video, cloud, and WebRTC, which are being embraced by “traditional” vendors such as Unify and Cisco, and new upstarts like CafeX

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Related UC Vendors: Cisco, Unify, IntelePeer, GENBAND, Alcatel-Lucent, Avaya, ShoreTel, NEC

Interactive Intelligence Cloud Observations

By Phil Edholm March 23, 2014

While part of the session was interesting and Interactive Intelligence about is building a high value eco-system of partners they build on top of, partners they interoperate with using standards, and partners who build and deliver value on top of their APIs, I actually found their comments on cloud most interesting. 

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Related UC Vendors: Interactive Intelligence

BYOD, BYOC, BYOE...Alphabet soup...

By Roberta J. Fox March 12, 2014

Like many folks who are early adopters, we jumped into the BYOD game as we thought it would be good for the bottom line, particularly since we have a flexible, virtual workforce combining dedicated FOX group professionals, combined with subject matter experts that we bring in as and when required.

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Related UC Vendors: Microsoft

News from the Lync Conference: UCaaS

By Joseph Williams March 10, 2014

What did not come out of the Lync Conference was a lot of clarity about UCaaS and what Microsoft is expecting of that channel.  Disappointing, but not unexpected.   

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Related UC Vendors: Microsoft

SBCs – Key Part of the UC Ecosystem

By Blair Pleasant March 10, 2014

 During a presentation I gave at the XChange Conference in Los Angeles this week, I encouraged the solution integrators and MSPs in the audience to embrace the UCC ecosystem. As I mentioned in a recent article, Microsoft Lync solutions require several elements other than Lync, including Session Border Controllers (SBCs), desk phones, headsets, video systems, contact center, and more.

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Related UC Vendors: Patton, Sonus, AudioCodes, Microsoft

Schedule this PainPoint

By Dave Michels March 4, 2014

As we move to more and more online meetings, with better quality and fancier features - the weak link in collaboration is becoming clear: calendaring.


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WebRTC World Releases WebRTC Outlook 2014 Report

By Phil Edholm March 3, 2014

 This report covers the outlook for WebRTC in 2014 based on feedback from leading vendors, entrepreneurs and users in the WebRTC community.

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Related UC Vendors: Microsoft

A Lync With the Ecosystem

By Blair Pleasant March 3, 2014

 The recent Microsoft Lync conference in Las Vegas was proof that Microsoft is a UCC force to be reckoned with.

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Related UC Vendors: Microsoft, Alcatel-Lucent, AudioCodes, gUnify, Polycom, HP, Sonus, snom, Aastra, Plantronics, AudioCodes, Patton, Dimension Data

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