UCStrategies Views

UCStrategies Views

Articles from the UCStrategies.com UC experts, providing insights and analysis on UC products, events, market trends, and the state of the UC industry.

Video Conferencing is a Solved Problem and Why That Changes Everything

By Simon Dudley October 7, 2015

Last week a potential new supplier of Video Conferencing solutions showed me their product. It had all the components one would want: multiway calls, recording, audio add in and all for pennies a month. It was then that it struck me. Video Conferencing is in effect a solved problem. What was close to impossible just 10 years ago even for dedicated hardware is now trivial for a PC with a good quality camera. The secret magic has been dispelled.


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Related UC Vendors: Microsoft, Polycom, Lifesize, Cisco, SMART

8x8 Attracting Enterprise Customers

By Dave Michels October 7, 2015

With the switch to 8x8, Regus intends to offer its customers enhanced communication services such as mobility, multi-channel communications, and presence enabled directories. 8x8’s Virtual Office includes Switchboard Pro which enables Regus attendants to properly identify and route calls.

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Related UC Vendors: 8x8

inContact and the “Post-Cloud World”

By Blair Pleasant October 6, 2015

At its industry analyst event, held in conjunction with its customer summit in Salt Lake City last week, inContact provided insights into its strategy, direction, new contact center platform, and more. At the event, inContact introduced its new Cloud Customer Interaction Platform (CCIP), which offers omnichannel queuing, analytics, and workforce optimization (WFO), and I had the chance to speak with Paul Jarman, inContact’s CEO, about some of the key messages from the conference and what the company means when talking about a post-cloud world.

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Is UC the Best Solution for Collaboration?

By Jon Arnold September 30, 2015

For a while now, the UC vendors have been emphasizing collaboration, to the point where UC&C has become the moniker of choice. While the technology keeps maturing, adoption has lagged expectations, largely because the value proposition is so hard to pin down. My view is that this shift reflects the fact that collaboration outcomes now resonate more as a value driver than the impact UC has on IT and the networks they manage.

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Related UC Vendors: Cisco, Unify, Interactive Intelligence, Microsoft

How Little Voice Telephony Do You Need?

By Marty Parker September 29, 2015

PBX-based and desk phone-based voice telephony is fading out – being replaced by voice functions that are part of software-based applications running on computers and mobile devices. Based on our UniComm Consulting experience, we recommend your enterprise take a close look at this trend to determine just how little voice is actually needed by the employees, clients, customers and partners of your organization. 

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Time for Channel Specialization

By Dave Michels September 28, 2015

The traditional dealer or VAR is no longer just competing with a handful of firms in the same city, but a globe of providers on the same planet. As products turn into services the margins disappear. What’s happening is the general practitioner model for business communications is getting strangled.

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Masergy Introduces WebRTC-Based Visual IVR and Web Calling

By Phil Edholm September 21, 2015

Masergy is rolling out a new capability in its cloud UC infrastructure, using WebRTC with a wizard-driven wage page development environment to rapidly create web-based interactions into its SIP-based cloud service.

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Lifesize Introduces WebRTC-Based Conferencing on Cloud Video

By Phil Edholm September 17, 2015

This week, Lifesize announced the availability of WebRTC-based access to the Lifesize video cloud. Lifesize delivered integration of WebRTC-based video conferencing and web conferencing into its cloud collaboration solution through Google Chrome and WebRTC. This solution enables guests to participate in Lifesize cloud-based video, audio, and web conferencing apps from a browser without a plug-in or download.

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Related UC Vendors: Lifesize, Cisco, Unify

WebRTC World Announces Real Time on the Web China 2015 in November

By Phil Edholm September 17, 2015

WebRTC Conference and Expo has become the leading WebRTC event in the world, and will grow that role as the Real Time on The Web Conference and Expo. By extending the event to include all of the technologies and business capabilities that real time brings to the web, the conference will address the broader range of issues beyond WebRTC as a technology as well as how real time can transform web applications and business models.

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Related UC Vendors: Cisco, Lifesize, Unify

Apple In The Enterprise

By Michael F. Finneran September 14, 2015

It is no secret that Apple has a long history or ignoring the needs of enterprise users and has focused its attention on the consumer market. That was why it was so surprising to see Microsoft’s Kirk Koenigsbauer, corporate vice president for the Office 365 client apps and services team, giving a demo of Office running on Apple’s new iPad Pro during the Apple “monster announcement” last Wednesday.


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Related UC Vendors: Microsoft, IBM, Cisco

Apple and Cisco Partner for Enterprise Mobility

By Phil Edholm September 1, 2015

The announcement yesterday that Apple and Cisco are going to work together to make iDevices more business friendly on cisco networks and with the Cisco collaboration products is a significant change for both companies.

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Related UC Vendors: Cisco

Gartner Magic Quadrant for UC Results – Customer View is Very Different

By Roberta J. Fox August 31, 2015

We thought we would provide some feedback on the Gartner Magic Quadrant for Unified Communications from a customer view (whether large enterprise, government; or a small business like FOX GROUP that uses various UC apps every day).

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ShoreTel Connect is Here

By Blair Pleasant August 27, 2015

In addition to ringing the opening bell at Nasdaq last week, ShoreTel officially launched the availability of ShoreTel Connect ONSITE, Connect CLOUD, as well as the new ShoreTel Connect user interface and a new streamlined contact center offering.

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Related UC Vendors: ShoreTel

iPad Sales Are Flat! The Sky is Falling

By Michael F. Finneran August 26, 2015

I’ve seen a couple of articles of late decrying the fact that Apple iPad sales are essentially flat and speculating about the future of one of the iconic Apple devices. I think what we are really seeing is the natural maturing of a market where technological advances have slowed, technical limitations (and hence potential applications) are inherently limited and just about everyone who wants one has it and sees no reason to replace it.

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RingCentral and the Elephant in the Room

By Phil Edholm August 25, 2015

RingCentral announced a new partnership with Microsoft to enable O365 users to integrate their O365 environment to the RingCentral VoIP cloud telephony system. So users can now activate calls using RingCentral from within an email or an Office document.

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Related UC Vendors: RingCentral, Microsoft

Update on Industry News – Summer Edition

By Blair Pleasant August 17, 2015

Ah, the lazy days of summer. There haven’t been many conferences or major news announcements in the past month or so, but I’ve still had some interesting briefings with vendors. Here’s a quick recap of a few announcements...

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Related UC Vendors: Microsoft, Unify Square, Avaya, AudioCodes, Cisco, IBM

Gartner Magic Quadrant for Unified Communications 2015 – The Maturity Maze

By Marty Parker August 12, 2015

This year’s Gartner Magic Quadrant for Unified Communications (UCMQ) was published on August 10, packing a solid summary of the industry status, industry trends, and leading vendors into a concise report. But the rankings are never the entire story, so let’s get some highlights. 

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Related UC Vendors: Microsoft, Cisco, Avaya, Mitel, Alcatel-Lucent, NEC, IBM, ShoreTel, Unify, Huawei, Interactive Intelligence

SIP Trunks to Reduce the Cost of Cellular

By Dave Michels August 11, 2015

Verizon Enterprise Solutions today announced Wireless Connected VoIP. The new service eliminates per-minute usage charges on calls placed over the carrier’s US IP trunks to any of its wireless subscribers. While free cellular calls between subscribers on the same carrier are common, Wireless Connected VoIP extends the “on-net” benefit to enterprise wired connections.

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And Now for Something New – A UC Application Contest

By Phil Edholm July 30, 2015

NEC recently introduced their new UT880 smart desk phone. I think NEC may be on to something; they have added the Android capability so the screen is essentially a tablet, and apps can be developed for the device. NEC is running a UT880 App Challenge contest for suggestions on how to use this capability.

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Related UC Vendors: NEC

Time to Drop the Anchor

By Dave Michels July 30, 2015

There are two times when it makes more sense to go with UCaaS than a premises-based UC anchor: always and now. There was a time when premises-based solutions made the most sense - basically when there wasn’t a choice. UCaaS has been evolving now for over a decade and it now offers a robust set of benefits. There are lots of reasons why UCaaS stands out. Here’s five...

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