UCStrategies Views

UCStrategies Views

Articles from the UCStrategies.com UC experts, providing insights and analysis on UC products, events, market trends, and the state of the UC industry.



VoIPmageddon at Enterprise Connect

By Phil Edholm March 4, 2015

Recently I wrote a post about the potential of VoIPmageddon, making the case that significantly increasing voice quality issues may be coming due to the structure in which VoIP has been implemented, especially with the PSTN and SIP trunking. The concept of VoIPmageddon generated a significant response, and I will be presenting the issues and the underlying causes and statistics of impact at Enterprise Connect on Wednesday, March 18, from 3:45 to 4:30 in the Osceola B room.

 

Read More »


Will UC Become a Loss Leader?

By Jon Arnold March 3, 2015

Carriers may represent better growth partners for UC than selling via channels to businesses. UC vendors generally don’t sell this way, but carriers have a lot of market power, and have their own motives for offering UC to retain their base and find new revenues to offset the decline of legacy services.

Read More »


Related UC Vendors: Mitel, ShoreTel, Cisco

Mitel Acquisition of Mavenir Indicates New Directions

By Phil Edholm March 2, 2015

The Mitel acquisition of Mavenir for $560M seems to reflect both a current need as well as a future direction for Mitel. With this acquisition and the preceding acquisitions of Aastra, Oasis, and prairieFyre, it is clear that the Mitel team is focused on investing to both grow and differentiate.

Read More »


Related UC Vendors: Mitel

Interesting Times

By Dave Michels February 27, 2015

It isn’t exactly news to describe how quickly things are changing in enterprise communications. This we know, it’s exciting and frustrating at the same time. We need to remember that the goal isn’t making communications cheaper, faster or clearer, but getting things done, solving problems, and innovating.

Read More »


RingCentral New Connect Platform API Moves into CEBP…and more?

By Phil Edholm February 25, 2015

RingCentral announced today a new set of APIs and an SDK to enable ISV partners, VAR partners, and even end users to interface to the platform for a variety of new capabilities. There are some critical differences about the RingCentral offer that may make it very interesting and may change the market.

Read More »


Related UC Vendors: RingCentral

Dis-Unification and the tumble of SIP into legacy. How UComs never happened.

By Martin Steinmann February 24, 2015

Today, 20 years later, we are looking at an industry in rapid fragmentation. SIP, the standard intended to unify it all is tumbling into legacy. PBXs are still PBXs and the evolution of these platforms to deliver a multitude of services has not happened, or at least customers have hesitated to buy all the different service add-ons the PBX vendors made available on their platforms.

Read More »


Is 3CX the New Alternative for SMB?

By Phil Edholm February 24, 2015

I had an interesting call with Nick Galea, the CEO of 3CX. The call was driven by some announcements that 3CX is making around UC features, WebRTC integration, and other capabilities. However, the real value of the call for me was understanding that 3CX may be a reasonably significant player in the SMB market, from 20-250 users.

Read More »


Why “Mobile First” Means “Messaging First” For Business UC

By Art Rosenberg February 17, 2015

As business communications become “mobile first” for both contact initiators and contact recipients, we should expect to see all forms of messaging being the starting points that can lead to a real-time conversational voice or video connection. That would require federated presence availability first, which messaging doesn’t.

Read More »


Join UCStrategies at Enterprise Connect 2015

By Marty Parker February 16, 2015

Enterprise Connect 2015 (EC’15), Orlando, Florida, March 16 – 19, 2015 is going to be very interesting this year, and our UC Experts will be involved in almost all of the leading UC and UC-related sessions. Download this flyer for all of the 26 sessions involving a UC Expert, listed by date, time, titles and topic, to help you plan your agenda for the four days. 

Read More »


An Open Request to the FCC: Can We Just Reserve 10% for Real Time?

By Phil Edholm February 11, 2015

While many technology providers and internet service companies agree with the concept of open access, others, especially infrastructure and access providers argue that not being able to charge for access will constrain deployment of new infrastructure. I will leave the arguments about the value of net neutrality to others, focusing here instead on how an open, unconstrained Internet could impact any of us delivering real-time communications systems.

Read More »


Mobile Customers Need Visual Self-Services and UC

By Art Rosenberg February 5, 2015

"Mobile First" customer services are rapidly evolving for both large and small organizations. While legacy call/contact center capabilities won’t disappear for a while, they won’t satisfy the new self-service needs of mobile consumers.

Read More »


Related UC Vendors: Avaya, Unify, Cisco

New Wi-Fi Options on the Carrier Front

By Michael F. Finneran February 2, 2015

The last week has brought two separate announcements regarding new carrier services based either wholly or partly on Wi-Fi. First, Google announced plans to resell wireless services from Sprint and T-Mobile expanding the company’s move into information delivery. Then Long Island-based cable operator Cablevision announced plans for a pure Wi-Fi based wireless voice service that will make use of the company’s 1.1 million Wi-Fi hotspots.

Read More »


Aspect Discusses the Cloud in Sunny Cancun

By Blair Pleasant February 2, 2015

At the Aspect analyst conference in beautiful Cancun, Aspect discussed its past, present, and future, with an emphasis on – wait for it – the cloud. After last year’s analyst event in Phoenix I wrote about Aspect’s transition and the reinvention of the company, with a new executive staff, new cloud offers. The theme this year continued to be transformation and change, with a greater emphasis on execution.

Read More »


Related UC Vendors: Aspect

Why UC Will Go Mainstream In 2015

By Stephen Leaden February 2, 2015

Last year around this time I posted an article on UCStrategies “Why 2014 Is the “Perfect Storm” For UCC Adoption.” I believe that in this past year UC has been recognized as that next step progression and now drive Unified Communications to the next level. In 2015 we will move well beyond the “hype cycle” for UC and, in my opinion, UC will go mainstream.

Read More »


Skype for Business – a Name That is Too Long?

By Phil Edholm January 30, 2015

I was doing a write up recently about Microsoft Lync, nee Skype for Business, and realized that this name change, while great for Microsoft, is really bad for those of us who write about enterprise UC. I am going to make a suggestion to us as an enterprise UC industry. The suggestion is that we use “SkypeB” to describe the Skype for Business product and SkypeC to describe the Skype for Consumer version. 

 

Read More »


Related UC Vendors: Microsoft

Notes from ITExpo: VoIP at 20 and Why the Best is Yet to Come for UC

By Jon Arnold January 29, 2015

There is little doubt that UC has great utility, but to be fair it is often overshadowed by more powerful trends – namely mobile broadband and the cloud – around which UC must adapt. While VoIP has only ever needed to worry about telephony, this is just one of many modes that UC seeks to integrate to create a new experience for driving productivity.

Read More »


Deployment Services for Lync – What Experience Tells Us

By Joseph Williams January 26, 2015

Brent Kelly and Marty Parker wrote an excellent piece in UCStrategies this month that included a look at how to model TCO for Lync deployments. One takeaway I hope you got from their insights is that the deployment of Lync is generally complicated. Barb Grothe made this point several times in her blogs about Lync deployment over on No Jitter last summer.

Read More »


Related UC Vendors: Microsoft

Business Video with Customers and Partners – Two New Year’s Options

By Marty Parker January 20, 2015

If you see video as important for successful collaboration and negotiation, you almost certainly believe it is important to have easy video connectivity with customers and with partner organizations outside your enterprise firewall. There two exciting new announcements this month from Lifesize and NextPlane to make this more possible than ever.

Read More »


Related UC Vendors: NextPlane

Random News on the Mobile Front

By Michael F. Finneran January 16, 2015

Now that the hurricane that was the iPhone 6 and 6 Plus launches has blown out of town, other pieces of news are starting to pop up on the mobile device front along with a surprising announcement from AT&T Wireless. Rather than handling them as a string of short pieces, it seemed more appropriate to bundle the whole lot together.

Read More »


8x8 Patently Celebrates its Patents

By Blair Pleasant January 15, 2015

Just like some sharks that must swim constantly to stay alive, business communication companies must innovate in order to survive and thrive. 8x8 recently demonstrates its ability to innovate as the company celebrated the award of its 100th patent. In fact, they received number 99 and 100 on the same day. 

Read More »


Related UC Vendors: 8x8

UC Summit 2013 UC Alerts
UC Blogs
UC ROI Tool RSS Feeds