UCStrategies Views

UCStrategies Views

Articles from the UCStrategies.com UC experts, providing insights and analysis on UC products, events, market trends, and the state of the UC industry.

The Smartphone Becomes a SMARTphone

By Dave Michels May 14, 2015

What we mean by “mobility” continues to change (or move). What is most fascinating is how the smartphone is enabling totally new approaches to old problems. SMART took an entirely new approach with dry-erase whiteboards.


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Related UC Vendors: SMART

Embedding Communications in Applications

By Blair Pleasant May 11, 2015

The key to more utilization is to embed the UCC capabilities into the applications and business processes we use to do our jobs, making it easy to access these capabilities. If UCC becomes a natural part of the way we work, and is part of the applications we use to do our jobs, then its usage will skyrocket.

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Related UC Vendors: Esna

ITPro Tools Makes Your Skype for Business Deployment Sing

By Michael F. Finneran May 5, 2015

Among the myriad announcements Microsoft is making at its Ignite Conference in Chicago this week, one of the most important for UC is the ITPro Tools program. ITPro tools is a set of operations and network management tools, the purpose of which is to ensure Skype for Business users receive a consistent, high quality user experience. UCStrategies has just published a report describing the range of Microsoft provided and 3rd party tools, where they fit and how they compare.


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Related UC Vendors: Microsoft, Nectar

ShoreTel Says it’s as Simple as 1-2-3

By Blair Pleasant May 4, 2015

ShoreTel used its worldwide channel partner conference to introduce ShoreTel Connect and other new product offerings and enhancements.

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Related UC Vendors: ShoreTel

More on Skype Translator

By Joseph Williams May 1, 2015

Last month I blogged about Skype Translator. Since then, I had a chance to visit Microsoft in their Building 99 research facility to learn more about the technology behind the product.

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Related UC Vendors: Microsoft

Cisco Customer Collaboration Summit – Two Messages for UC

By Jon Arnold May 1, 2015

Like UC, the contact center space is being redefined by new technologies and business models, and by virtue of the latter’s deeper roots, UCStrategies followers should pay heed to how companies like Cisco are responding.

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Related UC Vendors: Cisco

Is WebRTC in Your Facebook Future?

By Phil Edholm April 28, 2015

Facebook just announced WebRTC-based video extensions to the Facebook Messenger, opening yet another way employees can use an alternative to the corporate services. This will open the door to massive use of video. And, because it is WebRTC-based, it is one-click video, simple and easy to use.

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Related UC Vendors: Microsoft

Last Chance to Register for WebRTC World Conference and Expo Miami, May 12-14, 2015

By Phil Edholm April 24, 2015

This is the opportunity to get ahead of the WebRTC curve and the change that the web paradigm is bringing to communications. WebRTC World Conference and Expo is the ideal venue to come up to speed, network and learn. Readers of UCStrategies will receive a 20% discount off of the normal registration fee.

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How The UC Vendors Might Get Beyond “Irrelevance” in Mobile

By Michael F. Finneran April 22, 2015

I have been tracking the user acceptance of mobile UC for the past nine years, and by my count it has still failed to hit five percent of UC users. Despite this ongoing pattern of failure, the UC vendors have managed to convince the analyst community that their mobile offerings have value. It’s “marketing fluff” pure and simple – don’t fall for it. If the UC vendors are going to add any value they need to do a fundamental restart on their mobile efforts. Here’s what they need to do.

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Misalignment - What Enterprises Want From Their Vendors

By David Stein April 21, 2015

I facilitated a session at Enterprise Connect titled "Coping with software upgrades, bugs and version control." In general, there was a significant level of dissatisfaction with how the vendors handle software upgrades. 


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Oh, Say Can You Hear

By Dave Michels April 16, 2015

Based on the number of ads I see for headphones, earbuds, and headsets it seems pretty clear that there is huge demand for them. Headsets are now part of the daily routine. It surprised me when I realized how often I wear a headset or headphones. Not only do I wear them often, but I wear many different models - daily. For softphone users, headsets are the new endpoint - and there’s a wide range in features, price, and quality.

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Related UC Vendors: Plantronics

VoIPmageddon White Paper Available

By Phil Edholm April 14, 2015

Earlier in the year I wrote about the potential (probability) that VoIP would cause significant and perceived degradation in overall voice telephony quality. I realized in preparing for the EC15 presentation that the level of detail that is required to really understand this topic was beyond the scope of a regular article here on UCStrategies, so I wrote the entire concept up in a detailed white paper.

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Enterprise Connect: It is the People

By Kevin Kieller April 1, 2015

Enterprise Connect 2015, celebrating the 25th year of the conference, was foremost about people. It was a refreshing in-person event in this increasingly virtual world. Bringing approximately 6,000 people together to talk, debate, share opinions and information related to communication and collaboration technology is exciting. You could definitely feel this excitement in the sessions, on the exhibition floor and in the after-hours events.

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Related UC Vendors: Microsoft

UC Trends and Smart Grid Opportunities – Parallels to Learn From

By Jon Arnold March 30, 2015

By now, you are au courant with the state of the universe pertaining to UC. With that meta-perspective in mind, I’m going to give you my vertical spin on the smart grid market. This may not yet be a prime vertical market for UC applications, but as it becomes more mainstream and consumer-centric, this will absolutely change.

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Reflections on Enterprise Connect ’15: Forget “Mobile First,” Try “Mobile Enablement”

By Michael F. Finneran March 27, 2015

Enterprise Connect has just wrapped up, and once again I had the honor of serving as chairman of the Mobility Track. While our Mobility Summit posed the question “’Mobile First’- Slogan or Strategy?” the real theme that emerged was “Mobile Enablement.”

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Key Themes From Enterprise Connect 2015

By Blair Pleasant March 23, 2015

What a week in Orlando! Enterprise Connect is THE event for unified communications and collaboration. Here are some of my thoughts on what I saw and heard.

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Related UC Vendors: Cisco, Unify, Microsoft, Interactive Intelligence, Avaya, Esna

NEC Launches Smart Enterprise, Globally

By Dave Michels March 16, 2015

NEC’s solutions span across enterprise, public sector, energy, and carriers. Its enterprise solutions include UC, logistics, distribution, transport, production management, and plant management. The company observes that technologies are crossing between these sectors. With this multi-disciplinary perspective, NEC offers its observations and definitions for the modern “Smart Enterprise.” Specifically, NEC has identified 10 strategic drivers that are empowering Smart Enterprises.


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Related UC Vendors: NEC

Mobile Customer Services – The Third “C” of “UC&C2”

By Art Rosenberg March 16, 2015

Such automated notifications/responses have been laying dormant under the label of Communications Enabled Business Processes (CEBP), but now that communications have been moving into the clouds, they can be more easily integrated with cloud applications to provide CEPB functionality. I therefore suggest that the addition of mobile customer services to business communications can now be described as an extension of UC&C to “UC&C2 ,” where the third “C” represents interactions with customers.

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B2B Communications Need Federation Services

By Art Rosenberg March 6, 2015

UC must support end users both inside and outside of an organization, especially whenever they are using different UC technology platforms or services (UCaaS). Federation services play an important role in facilitating such contacts. We discussed the growing role of federated services with Farzin Shahidi, CEO of NextPlane, a leading provider of such a service.

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Related UC Vendors: NextPlane

Musings on Skype Translator

By Joseph Williams March 5, 2015

Microsoft released a preview version of Skype translator that works for English and Spanish. What does this mean for UC?

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Related UC Vendors: Microsoft

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