UCStrategies Views

UCStrategies Views

Articles from the UCStrategies.com UC experts, providing insights and analysis on UC products, events, market trends, and the state of the UC industry.



Video Is Going Viral, Part Deux and Financial Services

By Stephen Leaden December 6, 2016

My October 2016 post showed that video is going mainstream, even viral and external forces are creating that “perfect storm” for video. Video is one of the components of the UC suite, and projections over the next few years for UC and “neighboring areas” growth is staggering and even “off the charts.”

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CPaaS 2.0 and The Next Generation

By Phil Edholm November 30, 2016

The topic of Communications Platform as a Service (CPaaS) has become very hot recently. At the BC Summit a couple of weeks ago, I discussed how CPaaS relates to UC and introduced the concept of CPaaS 2.0. The discussion focused on how the integration of communications into business processes is changing today and in the future. The presentation and discussion was very well received at the event and I have been asked to share the concepts here on the UCStrategies site.

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Nextiva’s NextCon – And What’s Next

By Blair Pleasant November 30, 2016

Nextiva held its first ever analyst consultant conference recently in Scottsdale, AZ, in conjunction with NextCon16, its partner and customer event. I’ve been following Nextiva for a couple years, as they’re a key UCaaS/cloud VoIP provider, with over 150,000 business customers, and I was pleased to see the progress the company has been making.

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Apple Watch - Good Function, No Fashion

By Michael F. Finneran November 22, 2016

So, I got an Apple Watch Series 2 for my birthday – if you drop enough hints, sometimes things work out for you. It took almost a month to get it, and while I’ve been using it for less than a month, I’ve mastered just about everything I intend to master on it. I guess that puts me in “operational mode.” Long and the short, the Apple Watch is an above average tech gadget with some bad design features, but a seriously deficient fashion statement.

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Nextiva NextCon16 – Jumping Curves and Words of the Woz

By Jon Arnold November 21, 2016

I’m going to frame my takeaways about Nextiva around a few pertinent takeaways from the two headliners, Guy Kawasaki and Steve Wozniak. It’s rare having two speakers of this stature at one event – there were other good ones as well – and this pairing was interesting in that they had conflicting views on a couple of topics.

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Mitel Analyst Conference – Transforming for Digital Transformation

By Blair Pleasant November 21, 2016

Digital transformation was the theme at the Mitel analyst/consultant event in Dallas recently, as speaker after speaker talked about the shifts taking place in the industry. Mitel’s mission is “to deliver solutions that enable customers to communicate and collaborate anywhere, over any medium with the devices and applications of choice, securely.” It will do this by expanding its base inorganically and organically, providing a path to the future via the cloud, and powering the digital transformation, which includes IoT, giving machines a voice, business productivity tools, and the mobile enterprise.

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Related UC Vendors: Mitel

QoS vs QoE - A “Model” Approach to Internet Telephony QoS-Quality of Service

By Evan Kirstel November 21, 2016

QoS - Quality of Service (analytics) and QoE - Quality of Experience (user satisfaction) are tightly intertwined in an ever challenging and complex environment of networks, devices, mobile and applications. Bandwidth is often considered the cause for jitter, round trip delays, echo, crosstalk and noisy calls. Paessler has a technical tool designed to help you measure and manage your SIP network effectively and efficiently.

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Mitel Industry Event Update

By Phil Edholm November 21, 2016

Recently I got to spend a couple of days with the Mitel management team and a small selected group of analysts and consultants. The sessions showed the ongoing progress of the Mitel team and their products. The following are few highlights I came away with from the event.

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Related UC Vendors: Mitel

'Think' Cognitive

By Evan Kirstel November 9, 2016

IBM WOW-World of Watson hit like a hurricane with exciting new products, partner solutions and a new view of the way we about "think" everything. Thomas J. Watson, along with his father, built IBM into the powerhouse and the legacy lives in their namesake of IBM Watson.

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Related UC Vendors: IBM

Big Data – Big IoT – Big Cloud

By Evan Kirstel November 1, 2016

As the internet extends to more places farther and faster connections to applications demand smarter technology, at the Ultra broadband Forum Conference in Frankfurt, Germany I saw first hand what Huawei accelerating broadband to new frontiers.

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Related UC Vendors: gUnify

POTS are Going Away...Really, and Quickly

By Stephen Leaden November 1, 2016

Very recently we have begun to see a trend in POTS line costs that are unprecedented. In some areas of California, costs for POTS have risen by 5x in the last 24+ months; in the Midwest, at least double; in the Northeast at least 50%. Something has to be done – the sheer price point alone will force an enterprise to reconsider POTS. Why the necessity for POTS (traditionally)? POTS is very useful for any of the following applications...

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Usage Profile Series: The Management Usage Profile

By Marty Parker October 31, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the eighth Usage Profile, Management Workers.

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Collaboration Boardom

By Dave Michels October 31, 2016

The electronic whiteboard has been around for a while and it’s gradually working its way from classroom to enterprise video collaboration environments. There’s pent-up demand for broader solutions for visual collaboration. We need to explode the all-in-one into separate, optimized components without introducing complexity.

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Related UC Vendors: SMART, Microsoft

Usage Profile Series: The Foundational Usage Profile

By Marty Parker October 31, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the Foundational Usage Profile.

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Usage Profile Series: The Administration Usage Profile

By Marty Parker October 28, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the seventh Usage Profile, Administration Workers.

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Usage Profile Series: The Production Usage Profile

By Marty Parker October 27, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the sixth Usage Profile, Production Workers.

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Getting the Message about Messaging – New Research from Twilio

By Jon Arnold October 25, 2016

We’ve been hearing a lot about messaging lately, and at the recent MoNage event in Boston, my comment that “messaging is the new voice” really seemed to resonate. There’s certainly a Wild West element to this space, and that opens the door for new players to make their marks, and bring even more disruption to the cadre of UC players we’re so familiar with. Twilio is one of those players, and enterprise collaboration is a big part of their game plan. Twilio is doing its part by producing some timely research, and I’m going to share some takeaways here that any UC&C provider – and channel partner – should pay heed to. Titled the “Global Mobile Messaging Consumer Report 2016,” Twilio’s research does more than validate what you already know with metrics. While that’s important, there are some interesting subtleties, especially for businesses with global workforces.

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Usage Profile Series: The Information Processing Usage Profile

By Marty Parker October 24, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the fifth Usage Profile, Information Processing Workers.

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Prepping Your Network for Skype Online

By Kevin Kieller and Dino Caputo October 21, 2016

To have a successful Skype Online implementation you must test your network. I’ve asked my business partner and Skype for Business MVP Dino Caputo to help me detail how you can ensure your network is ready for Skype Online. In the first article, Dino documented the network requirements for Skype for Business. In the second article he explored how to setup and run Microsoft’s free network assessment tool. In this article he details how to interpret the assessment tool results.

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Related UC Vendors: Microsoft

Usage Profile Series: The Retail Usage Profile

By Marty Parker October 20, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the fourth Usage Profile, Retail Workers.

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