UCStrategies Views - Page 2

UCStrategies Views

Articles from the UCStrategies.com UC experts, providing insights and analysis on UC products, events, market trends, and the state of the UC industry.



Mobility Really Means Being More Human

By Evan Kirstel September 22, 2017

It was great catching up with Ericsson last week in San Francisco at the inaugural Mobile World Congress Americas conference. Ericsson is doing incredible work to advance innovation by partnering with operators globally around IoT and 5G deployments.

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Are Your File Sharing and Office Productivity Requirements Driving Your Voice and Telephony Selection?

By Chuck Lear September 19, 2017

Many large organizations have an Office Productivity solution and a separate Voice/Video/Conferencing solution. Look at the table below and see how the overlapping services are showing up within your enterprise.

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Many Cautions for the 2017 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS MQ), Worldwide

By Marty Parker September 15, 2017

Gartner published the 2017 UCaaS MQ on September 6, 2017. The themes and trends are very similar to the 2016 UCaaS MQ. However, the 2017 UCaaS MQ seems to concentrate on the requirements of world-wide customers working with major service providers.

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Calling All Centrex Users: Your Cloud Solution Is Dead! (Part 2)

By Stephen Leaden September 12, 2017

In my earlier post and Part 1 of “Calling All Centrex Users: Your Cloud Solution Is Dead!” I provided a synopsis for the original Centrex and what it was known for (more about reliability than features and functions of the premise-based systems of yesteryear). In this post, we will cover several factors including more robust solutions in today’s IP-centric world, costs involved with a replacement model, time-to-implement factor.

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Related UC Vendors: GENBAND

Konftel Ego

By Dave Michels September 11, 2017

As a communications professional, I take my conferencing gear seriously. When traveling, it boils down to three options: the handset, the smartphone speaker, and a portable saucer. Increasingly, the portable saucer wins. It’s nice to have the hands-free and the quality can be as good or better than headsets. The problem is that most of these bluetooth speaker saucers are crap. There are few standouts, and today I want to highlight the Konftel Ego.

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The Benefits of One-Stop Selling

By Evan Kirstel September 5, 2017

Integrating your CRM-UC provides you with the tools for one-stop selling communications. Here are some of the interesting issues you’ll face when selecting a B2B CRM-UC system.

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Artificial Intelligence Takes Off in the Customer Interaction Space

By Nicolas De Kouchkovsky August 31, 2017

Artificial Intelligence (AI) is finally making headways in the broader Customer Interaction Management space. 

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Guidance on Getting the Customer Experience Right for a Change

By Peter Bernstein August 31, 2017

It is a fair observation of “industry experts” in every vertical and geographic market that our opinions are hypercritical. Criticism sells. Praise, not so much. That said, in a break with tradition, I will relate a personal story which focuses on what recently went right for me and my wife, and lessons that can be learned from it.

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Reimagining Voice in the Age of AI

By Jon Arnold August 30, 2017

Just as the cloud was the trend du jour last year, it’s AI’s turn in 2017, and taken together, there’s a lot of disruption happening in the collaboration space. While it’s fun to pick through the many disruption scenarios, what decision-makers really want to know is where the opportunities lie. This is more difficult to articulate, since AI is just emerging as a force in the realm of business communications, and there’s not much out there in terms of a track record.

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Calling All Centrex Users: Your Cloud Solution Is Dead! (Part 1)

By Stephen Leaden August 28, 2017

Now since all TDM digital voice communications have been at end-of-support for over 60+ months, Centrex (TDM as well IP) and its ACD affiliate have slowly been eroding. Both TDM Centrex and IP Centrex and ACD require too much maintenance, physical space, physical interaction, and continued specialized training for a legacy technology on the part of the vendor. All parts have been refurbished for some time. Therein lie the reasons for Centrex retirement.

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Leveraging Network Infrastructure In Business Operations

By Evan Kirstel August 25, 2017

Digital transformation is important for all businesses, regardless of their size. The main idea behind digital transformation is the fact that organizations need to leverage the various digital technologies available today to step up their business prowess. This ideally translates into faster adaptation to change, deeper customer behavioral insights, and rethinking business models.

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Gartner Magic Quadrant for Unified Communications 2017: Completing the Telephony-based Lifecyle for UC

By Marty Parker August 14, 2017

The 14th annual Gartner Magic Quadrant for Unified Communications (UCMQ) was published on July 19, 2017. The essence of this 2017 UCMQ is that Microsoft and Cisco have taken the lead in UC.

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Related UC Vendors: Cisco, Microsoft, Mitel, Avaya, Unify, Huawei, NEC, Alcatel-Lucent Enterprise

Aryaka Networks - Delivering SD-WAN Globally

By Phil Edholm August 14, 2017

I had an opportunity last week to talk with the team at Aryaka networks, a cloud-based global Software Defined Wide Area Networking (SD-WAN) company that has seen growing success.

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I Have to Replace My Telephone System; What Do I Do Now?

By David Stein August 11, 2017

Your PBX is in its second decade of life, the software release is eight years old, the vendor declared End of Life five years ago, the users are screaming to get features they’ve had on their iPhone for years and the manufacturer has just been acquired by a competitor! What’s an enterprise caught up in this situation to do?

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Related UC Vendors: Avaya, Toshiba

Microsoft Discontinues Third-Party PBX Integration – What It Could Mean For You

By Stephen Leaden August 3, 2017

On July 18, 2017, Microsoft announced that it will no longer support the use of Session Border Controllers (SBCs) and SIP integration to connect third-party PBXs/Telephony systems to Exchange Online Unified Messaging (UM). This means that Office 365 customers will no longer be able to directly connect third-party PBX systems with Exchange Online UM and will have to implement an alternative approach in order to provide voicemail or unified messaging to their users.

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Related UC Vendors: Microsoft, AVST

Who Should Have Bought ShoreTel?

By Dave Michels August 2, 2017

Mitel has a definitive agreement to acquire ShoreTel, and I’m happy for all involved. We can argue all day if this was expected or inevitable, but the question I pose here is why weren’t there other bidders? The economics and benefits were not only exclusively available to Mitel. So why weren’t there more bidders from private equity and competitors? I can see lots of options, and here’s four of them...

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Related UC Vendors: Mitel, ShoreTel

AVST Answers the Call for Microsoft Exchange UM

By Blair Pleasant July 31, 2017

Last week, Microsoft announced that starting in July 2018, they will no longer support the use of Session Border Controllers (SBC) to connect third-party PBX systems to Exchange Online Unified Messaging (UM). This means that many Microsoft customers will be seeking an alternative Unified Messaging solution. AVST has long been a Microsoft technology partner, and introduced an option for businesses that will be impacted by Microsoft’s move. I spoke with Tom Minifie, CTO at AVST, to discuss Microsoft’s announcement, and how AVST intends to help organizations that will be affected.

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Related UC Vendors: AVST

Words Matter but Will Communication Service Providers (CSPs)?

By Peter Bernstein July 28, 2017

For several years, the way in which we discuss interactive communications has become stagnant, cliché, and I would argue, non-descriptive. Realities are with the advent artificial intelligence and the employment of chat and other electronic “agents,” much if not most of our online realities, aka experiences, have become virtual. For your consideration is what I believe is a better way to describe real-time and time-shifted interactions.

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ThousandEyes Active Network Monitoring

By Phil Edholm July 27, 2017

ThousandEyes, developer of a cloud-based Network Intelligence platform that uses synthetic transaction monitoring to test application delivery performance and network conditions, has extended its capacity to monitor and troubleshoot real time VoIP solutions. The ThousandEyes system is designed to have many agents, running as probes from an enterprise datacenter, in end user devices or from the cloud.

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Related UC Vendors: Business Communications Operations Management (BCOM)

Genband Perspectives17 – 3 Takeaways

By Jon Arnold July 21, 2017

Having attended a few Perspectives events, I can say that Genband has a distinct way of framing the problem set, and more than ever, this year’s rendition marks a clear shift away from their core business, something we’ve seen from other vendors as they pivot to the cloud.

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Related UC Vendors: GENBAND, Sonus

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