UCStrategies Views - Page 4

UCStrategies Views

Articles from the UCStrategies.com UC experts, providing insights and analysis on UC products, events, market trends, and the state of the UC industry.

What is Fog Computing and How Does it Relate to Both Cloud and IoT?

By Evan Kirstel June 27, 2017

This type of computing is effectively working to extend the cloud computing capabilities and services to the very edge of the network which allows it to bring about advantages and power much closer to where the data can be executed and acted upon.

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Apple’s Business Chat - The Big News for Contact Centers

By Michael F. Finneran June 19, 2017

Apple made a number of interesting announcements at its World-Wide Developers Conference earlier this month. Going virtually unnoticed was a major announcement for contact centers. Business Chat will integrate with Apple’s Messages and other apps and will allow contact centers and CRM systems the ability to deliver iOS users a vastly improved customer experience.

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Speech, Renaissance or Disruption?

By Nicolas De Kouchkovsky June 14, 2017

The past months have witnessed breakthrough announcements from Microsoft, IBM, and Google, all hitting new marks in speech recognition accuracy. Let’s review the next generation of speech technologies, how they are enabling new analytics and the growing role of these insights for businesses.

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Solving the Desktop Audio Conundrum

By Dave Michels June 12, 2017

The desktop audio conundrum is about balancing the need for quality audio conferencing with the desire for high fidelity music. It’s a problem on a desktop, and it’s even more of a problem on the road with a mobile device. The best solution I have found is the new Jabra Speak 710. It’s an evolution of the speaker-saucer that is great for music too.

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Related UC Vendors: Jabra

Powering Connections with Mitel

By Blair Pleasant June 7, 2017

Mitel’s Elite Experience Americas conference brought together some of Mitel’s top partners, as well as customers, analysts, and consultants. During the event, I conducted video interviews with several Mitel executives about Mitel’s current and future plans. Mitel’s vision includes making everything cloud capable and helping customers migrate to the cloud when they’re ready. CEO Rich McBee opened the event by saying that “It’s all about being seamless, connected, intelligent, real time, customizable, and multiplatform,” adding, “Anything that can be connected, will be.”

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Related UC Vendors: Mitel

GENBAND and Sonus Merger—IP to the Max

By Peter Bernstein May 25, 2017

This combination represents what can be characterized as “IP to the Max.” This is a good thing. The reality of the internetworking world is that it really is becoming IP-centric regardless of whether a network is fixed, wireless or hybrid, premise-based or Cloud, local or wide-area. This is along with becoming software-centric, data center-centric and application-centric to use a few popular terms. 

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Related UC Vendors: Sonus, GENBAND

Network Insights Beyond Scaling

By Evan Kirstel May 22, 2017

Network Functions Virtualization (NFV) is way beyond any traditional concept of networking and provides great insights and guidance for future generations of networking technology. 

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Comcast and Charter Want In On Wireless

By Michael F. Finneran May 12, 2017

According to the Wall Street Journal the two largest cable operators in the country, Comcast and Charter Communications, have entered into a partnership to offer wireless communications services non-competitively. The two agreed not to make a material merger or acquisition in wireless (e.g. “Buy T-Mobile”) without the other’s consent for one year. The big question is, why would they want to wade into a fiercely competitive wireless market?

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Mitel to Acquire Toshiba Communications Assets

By Phil Edholm May 12, 2017

 Yesterday, Mitel announced a Memorandum of understanding (MoU) to acquire certain assets of Toshiba and assume ongoing support liabilities.

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Related UC Vendors: Mitel

NEC Advantage 2017

By Dave Michels May 11, 2017

NEC showed-off its latest iteration of Smart Enterprise at Advantage its annual partner event. NEC Advantage 2017 is taking place this week in Chandler, Arizona with about 230 partners and industry consultants.

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Related UC Vendors: NEC

Google Expresso Application Real Time Optimization for Internet Peering

By Pascal Menezes May 10, 2017

I was at the Open Network Summit (ONS) last month when Google presented something very interesting. Google’s Amin Vahdat, Fellow & Technical Lead for Networking, presented Google implementation of SDN for their cloud in a keynote. He announced their latest SDN project called Expresso, which optimizes networks via quality signals from the application. What Google has accomplished is remarkable and moves us into the modern era of machines automating networks thru software abstraction.

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Takeaways from Cisco’s Customer Care Analyst Event

By Jon Arnold May 10, 2017

Last week, I attended Cisco’s annual Customer Care Analyst event in Montreal, and it’s a rare occasion where a vendor event is focused solely on us. This made for a small, but highly focused group of analysts, and being the only UCStrategies Expert there, I’m providing exclusive perspectives here for our readers.

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Related UC Vendors: Cisco

The History of Speech Recognition and a Glimpse into its Future

By Evan Kirstel May 8, 2017

With the release of Apple's Siri and comparable voice search assistance from Microsoft and Google, you might have speculated why it took so long for speech recognition innovation to progress to this stage. Here is a close depiction at the innovations of the past generations with regards to speech recognition and what the future has in store for this technology.

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Context Mediation: AI, AR, Chatbots, Conversational Interfaces etc., Disruption in the UC Force

By Peter Bernstein May 1, 2017

Machine- and software-augmented interactions truly is a new and exciting frontier thanks to the perfect technology storm and the urgency of sellers to leverage context to optimize interactions in a world of markets of one that are real-time oriented. Where we go next, particularly as to how all of this gets used to expand our performance and satisfaction without impinging upon our privacy and security is the great unknown.

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A Fresh Approach to Wireless E911

By Michael F. Finneran May 1, 2017

For years, the nation’s E911 system has been struggling with the challenge of precisely locating callers using wireless phones. This is an important challenge since the FCC reports that 70% of 911 calls are now made from mobile phones. A private company called RapidSOS is now talking up a plan to deliver far greater accuracy in a timeframe akin to the mobile age as opposed to the lethargic pace of U.S. regulators.

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Machine Learning And Artificial Intelligence: Are My Freelance Writing Days Numbered?

By Evan Kirstel April 26, 2017

Will artificial intelligence eventually have the capacity to write articles and literary works of the future? When you come to think of it, there is a very good chance that the answers to these questions are a big YES!

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Can Amazon Connect Disrupt the Contact Center Market?

By Nicolas De Kouchkovsky April 26, 2017

Late March, Amazon made the news at Enterprise Connect, announcing a cloud contact center offer, Amazon Connect, derived from its internally developed solution. Amazon Connect follows the introduction a few weeks earlier of another communication offering, Amazon Chime, providing voice and video calling and meeting. Amazon Connect almost hijacked the event. Now that the dust has settled, let’s explore what it means to the market and its potential to disrupt it.

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The Future Of IoT, 5G And M2M In The Automotive Industry

By Evan Kirstel April 20, 2017

Although many people expect the car of the future to be a self-driving car, there is much more to the digitalization of cars. The concept of a connected car has already taken root in the minds of the experts in the automobile industry. The Internet of Things (IoT), 5G, and M2M technologies will have a profound impact on the automobile industry in the near future.

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How IoT Customer Experience Works

By Evan Kirstel April 18, 2017

The Internet of Things (IoT) refers to an ever-expanding network of connected devices. This network already has over a billion devices connected via the internet. Some of the greatest benefits of the IoT come from its impact on medicine and science. However, there's another field where the IoT is making a big difference and that's IoT customer experience.

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Amazon’s AWS Connect Contact Center – A Possible Industry Disruptor

By Stephen Leaden April 17, 2017

Amazon Web Services (AWS) announced Amazon Connect. According to Amazon, Amazon Connect is a simple to use, cloud-based contact center service for customers to deliver better customer service at a lower cost point. This new offering from Amazon could be a disruptor to the industry for the following reasons...

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