UCStrategies Views - Page 5

UCStrategies Views

Articles from the UCStrategies.com UC experts, providing insights and analysis on UC products, events, market trends, and the state of the UC industry.



Logitech Brio – Do You Need a 4K Web Cam?

By Phil Edholm February 8, 2017

Yesterday Logitech announced their new Brio web cam with a 4K capability along with other new features. It includes HDR for wider contrast range, IR sensors that integrate to Intel RealSense and the capability to deliver 60 frames per second in 1080P HD. It is also certified with major UC vendors like Microsoft and Cisco. To better understand the value, I will review each capability and what they mean for enterprise UC users.

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Related UC Vendors: Logitech

Bots Are Here To Stay

By Nicolas De Kouchkovsky February 6, 2017

A few years ago, bots were automated chat agents. They would aim at replacing customer service representatives in case of traffic spikes or when all were busy. Very rudimentary, they usually left consumers frustrated. Bots are now enjoying an incredible momentum. As they reach the peak of inflated expectations, one can wonder if it is a temporary fad. I believe bots are here to stay and here is why.

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RTM SDN Project Wins Product of the Year for 2016

By Pascal Menezes February 3, 2017

Open source Project Atrium which is focused on the International Multimedia Telecommunication Consortium (IMTC) RTM SDN use-case specifications, just won Internet Telephony Magazine 2016 SDN Product of the Year Award.  

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Related UC Vendors: Cisco

WebRTC Edges Ahead

By Phil Edholm February 3, 2017

I have been a strong advocate of the web-based transformation that WebRTC will introduce to real time communications. In the UC world, we have seen an increasing number of traditional telecom apps come into the market with WebRTC. But for the last three years, the first comment that the naysayers have made is that Microsoft and Apple do not support WebRTC. Now the number of holdouts is down to one. Microsoft announced that they are stepping up to provide WebRTC 1.0 support, while increasing the drive for the additional functionality in ORTC.

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Related UC Vendors: Microsoft

Virtualizing The Reality of Business

By Evan Kirstel February 1, 2017

As a tech strategist, planner and consultant I am constantly bombarded with new tech ideas and solutions. Most of the time I find they are just another technology “in search of” a customer or user. To provide really effective solutions, it must solve real-world problems but also have real CFO ROI (return on investment) benefits.

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Cisco Spark Board: Excellent Packaging, No Wires, A Few Strings

By Marty Parker January 30, 2017

The Cisco Spark Launch event on January 24 was a top-notch production. From the always-excellent stagecraft of Rowan Trollope to the great hands-on demonstrations spaces to the small group sessions with Cisco’s Spark leaders on both technical and business topics. Of course, the star of the show was the launch of the Cisco Spark Board – a very impressive package of meeting room technology. Here are some highlights of the event, from my perspective.

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Related UC Vendors: Cisco

Cisco and Microsoft – Two Approaches to Room-Based Collaboration

By Jon Arnold January 30, 2017

Avaya’s recent news has overshadowed everything else in the market, but Cisco and Microsoft are very good at staying in the limelight. As it turned out, last week both companies had collaboration updates, and I happened to get briefings on both. Cisco’s latest iteration of Spark has been in the works for some time, and with so much at stake in terms of owning the collaboration experience, Microsoft was not going to remain on the sidelines.

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Related UC Vendors: Cisco, Microsoft

Spark Continues to Evolve

By Blair Pleasant January 27, 2017

At its Spark Event in San Francisco, Cisco introduced the new Spark Board and Spark Meetings to revolutionize the way people meet. That’s a pretty tall order, but Cisco seems to have done a great job in simplifying and improving the meeting experience.

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Related UC Vendors: Cisco

Avaya Chapter 11 – Issues and Impact on the Telecom Sector and Avaya Customers

By Roberta J. Fox and Bill Elliott January 26, 2017

Bill Elliott brings over 30 years of direct telecom industry technology and management experience to his NG9-1-1 role, plus 10 years of consulting as enterprise practice leader with us at FOX GROUP. I asked him to provide his perspective on what the recent Avaya announcement means from his unique viewpoint.

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Related UC Vendors: Avaya

Vidyo Announces CPaaS 2.0 Cloud Embedded Video

By Phil Edholm January 25, 2017

Today Vidyo announced a new cloud delivery solution for embedded video, Vidyo.io. Vidyo based the new solution on the work the company has been doing in enabling premise-based embedded video solutions extended to a Communications Platform as a Service (CPaaS) delivery model. The Vidyo solution is specifically focused on the emerging CPaaS 2.0 market, where the solution delivers communications embedded in the application and using the internet instead of the Public Switched Telephony Network (PSTN) integration.

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What Is Collaboration? Forrester Wave Report Offers Answers

By Marty Parker January 23, 2017

In 2017, we are very likely to hear many, many claims for leadership in “collaboration.” However, as is often the case, the leadership claims will be based on definitions of collaboration that are shaped to match a vendor’s product offerings, rather than on the actual needs of the users and of the enterprises who employ the users to deliver the enterprise’s products and services. In December 2016, Forrester provided us with a solid perspective on this topic in The Forrester Wave™: Enterprise Collaboration, Q4 2016.

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Related UC Vendors: Avaya, Cisco, IBM, Microsoft, Unify, Jive

Avaya Bankruptcy – A New Dawn or the Beginning of the End

By Phil Edholm January 19, 2017

This morning, January 19th, the day before the presidential inauguration, Avaya filed for Chapter 11 bankruptcy protection. What happens now and how the company moves forward are key concerns for Avaya customers, employees, and the market in general. Having been through a somewhat similar event with Nortel in 2009, there are a few things that we probably can predict as well as some key questions.

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Related UC Vendors: Avaya

Did Qualcomm Kill WiMAX?

By Michael F. Finneran January 18, 2017

In what seems like a major case of déjà vu, the term “WiMAX” has miraculously popped up in the papers this week. WiMAX, or Worldwide Interoperability for Microwave Access, was a standard for fixed and mobile wireless Internet access that had a short and uneventful run starting around 2007. What proved to be the death knell for WiMAX was a dearth of mobile devices that supported the service. A suit brought this week by the Federal Trade Commission (FTC) against Qualcomm seems to indicate that lack of user devices might not have been a coincidence.

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FOX GROUP 2017 Predictions – Think like a Customer!

By Roberta J. Fox January 17, 2017

In listening to and reading what my fellow technology industry experts have been saying is going to happen in 2017 over the past month, I have also heard a lot of comments about things like AI, IoT, the crash of the public internet, continued consolidation of traditional telecom manufacturers, the death of phones, the demise of “the cloud,” and even that 2017 will be a tipping point where new vendors are starting to take serious market share from legacy telecom/network providers.

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2016 in Review - What a Weird and Wonderful Year it has Been!

By Roberta J. Fox January 6, 2017

Our clients in government, enterprise, 9-1-1 and the SMB marketplace, continue to show interest in the cloud, but actual deployment has primarily been in storage, messaging and the desktop space, with less interest in collaboration and VoIP areas.

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IoT Calling

By Dave Michels January 5, 2017

An IoT demonstration at a Genesys conference last fall showed how sensors in a washing machine will reshape customer experience. The Internet of Things (IoT) will be as diverse as its impact. In addition to physical and software-based bots are sensors and appliances. But don’t get distracted by the things, the bigger story is the data.

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Revolabs Showcases Audio Quality

By Phil Edholm January 5, 2017

Revolabs has just released a white paper that discusses why audio quality is becoming a critical component in the choice of devices for next generation communications systems.

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Related UC Vendors: Revolabs

UC Growth, SD-WAN, Video Over SIP, and More For 2017

By Stephen Leaden December 30, 2016

In a soon-to-be-published UCStrategies podcast, my colleagues and myself cited areas that we see trended in 2016. Not only have these trends gained notoriety in 2016, but these trends will continue and grow and go BIG in 2017. I noted the following growth trends...

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Related UC Vendors: Tata Communications

Avaya Engage Dubai - Experience is Everything in the Age of Intelligence

By Blair Pleasant December 15, 2016

Along with fellow UCStrategies Expert Evan Kirstel, I recently had the privilege of presenting and participating in Avaya Engage in Dubai, an event that brought together over 1,500 Avaya customers and partners from around the globe (with the exception of the Americas). This year's event was the first time Avaya brought together customers and partners from Asia Pacific, Europe, the Middle East and Africa. I met with several people in Avaya’s international leadership team, as well as a variety customers, partners, and developers – all while experiencing the wonderful hospitality of the Avaya team based in Dubai.

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Related UC Vendors: Avaya

Vision for Cloud Security

By Evan Kirstel December 15, 2016

Recent discussion around enterprise cybersecurity has focused so heavily on the cloud and the apps contained within that you would think the cloud is the only area worth considering. But it is important to remember that cloud security begins with any touchpoint in the process and therefore can be vulnerable at any of those sections.

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