UCStrategies Views - Page 7

UCStrategies Views

Articles from the UCStrategies.com UC experts, providing insights and analysis on UC products, events, market trends, and the state of the UC industry.



Prepping Your Network for Skype Online

By Kevin Kieller and Dino Caputo October 21, 2016

To have a successful Skype Online implementation you must test your network. I’ve asked my business partner and Skype for Business MVP Dino Caputo to help me detail how you can ensure your network is ready for Skype Online. In the first article, Dino documented the network requirements for Skype for Business. In the second article he explored how to setup and run Microsoft’s free network assessment tool. In this article he details how to interpret the assessment tool results.

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Related UC Vendors: Microsoft

Usage Profile Series: The Retail Usage Profile

By Marty Parker October 20, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the fourth Usage Profile, Retail Workers.

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Usage Profile Series: The Contact Center Usage Profile

By Marty Parker October 19, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the third Usage Profile, Contact Center Workers.

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Validating Your Network for Skype Online

By Kevin Kieller and Dino Caputo October 19, 2016

To have a successful Skype Online implementation you must test your network. I’ve asked my business partner and Skype for Business MVP Dino Caputo to help me detail how you can ensure your network is ready for Skype Online. In the first part of this story, Dino documented the network requirements for Skype for Business. In this article he explores how to setup and run Microsoft’s free network assessment tool.

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Related UC Vendors: Microsoft

Avaya Strikes Back With Three New Offers

By Phil Edholm October 18, 2016

This week Avaya announced three new products/initiatives that the Avaya installed base and prospects considering an Avaya option will find significant.

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Related UC Vendors: Avaya

Don’t Forget the People: Unified Leadership Drives UC&C Success

By Kevin Kieller and Anna Kieller October 13, 2016

Our conversation over dinner one night had me reflecting on the role of leadership in the UC implementation equation. An organization’s people leaders can either facilitate or hinder new technology implementations, as well as end-user usage and adoption.

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Usage Profile Series: The Field Usage Profile

By Marty Parker October 11, 2016

This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the second Usage Profile, Field Workers.

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Is Your Network Ready for Skype Online?

By Kevin Kieller and Dino Caputo October 10, 2016

Skype for Business Online (or Skype Online for short) delivers a strong IM & presence, voice, video, and conferencing solution that operates on all leading desktops and mobile devices. Organizations looking to simplify, or avoid, on-premises server and equipment deployment may look to Skype Online, which is powered by the Office 365 Cloud. However, in order to have a successful Skype Online implementation your network needs to be up to the task.

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Related UC Vendors: Microsoft

G-Force 2016 – The Calm Before the Storm

By Blair Pleasant October 10, 2016

As much of the Miami area was preparing for Hurricane Matthew, analysts, consultants, customers, and partners gathered at the famous FountainBleu Hotel for the Genesys G-Force event. G-Force is Genesys’ annual gathering of customers and partners, with lots of demos, announcements, and networking opportunities.

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Related UC Vendors: Genesys, Interactive Intelligence

Video Is Going Viral, Especially In Healthcare!

By Stephen Leaden October 7, 2016

If you are a Healthcare provider, not considering Telemedicine is a BIG mistake and you will eventually fall behind your competitors, and you will miss an incredible opportunity to expand on patient services and significant revenue opportunities, where every revenue dollar now counts. If you are a video solutions provider, the opportunity can dramatically expand your business and the customers you serve almost overnight.

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Real Time Web Solutions China 2016

By Phil Edholm October 6, 2016

The second Real Time Web Solutions Asia Conference, October 28 and 29 at the Great Wall Sheraton Hotel, Beijing, is the event to understand the challenges of the Real Time Web and to see how to best implement for your organization. The focus of the event is on all of the aspects that are necessary to plan, design, implement, deploy, and operate a real time component of a website or mobile application.

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Google Gagging on the Fiber Diet

By Michael F. Finneran October 5, 2016

The Wall Street Journal is reporting that six years into its gambit to become a provider of high speed Internet service, Google’s parent Alphabet may be rethinking the overall business plan for its Google Fiber unit. In lieu of digging a trench up to every house in America the new plan is moving towards a hybrid fiber-wireless architecture.

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Related UC Vendors: AT&T

Usage Profile Series: The Collaboration Usage Profile

By Marty Parker September 29, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the US, across all industries.

Read More »


“This is Craziness” - My Takeaways from Jeff Pulver’s MoNage Event

By Jon Arnold September 28, 2016

There’s a lot to talk about from MoNage – Messaging on the Net – and for the UCStrategies audience, this will be new. As far as I can tell, Boston-local Evan Kirstel was the only other UCStrategies UC Expert there, and while we both tweeted off and on, there’s more to share, especially since the sessions were not recorded and there weren’t many prepared presentations. On that note, here are three takeaways that anyone focused on UC&C should pay attention to.

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The Network is Ripe For Disruption

By Dave Michels September 26, 2016

The network is ripe for disruption. It’s the only piece of the IT solution that hasn’t seen significant price/performance gains. There are several indicators that the disruption has begun. Here are seven shifts to watch:

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Don’t Forget the People: Training

By Kevin Kieller and Anna Kieller September 26, 2016

I often talk and write about how focusing only on the technical roles required for the implementation of UC projects delivers at most only 45% of the required solution. Today, I’ve enlisted the input of a human resources professional to expand upon this idea specifically as it relates to the importance of training.

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What I want for Christmas (from Voice and UC Vendors)

By David Stein September 23, 2016

Just concluded a podcast with the UCStrategies team entitled, "Hopes and Aspirations for 2016." There were some interesting comments from my colleagues as well as my own contributions. The conversation got me thinking about the state of the industry; so here are my thoughts:

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Related UC Vendors: Cisco, Microsoft, Avaya

Cisco Takes the iOS Lead - In the Wrong Direction

By Michael F. Finneran September 19, 2016

Apple’s Worldwide Developers Conference in June introduced the first piece of good news on the mobile UC front in 10 years. It was there that Apple announced the CallKit API that would finally allow VoIP apps, including mobile UC apps, to access the native dialer in the company’s iPhone. Since then I’ve been wondering if this was the break that would finally allow UC&C vendors to develop a mobile UC&C capability users would actually embrace. It looks like we’ll have to wait a little longer.

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Related UC Vendors: Cisco

Usage Profiles – A Guide to Effective and Economical UC Solutions

By Marty Parker September 19, 2016

Over the next six weeks and leading up to a presentation at the BC Summit in early November, UniComm Consulting will publish a series of nine articles on UCStrategies.com that will describe eight role-based Usage Profiles plus a Foundational Usage Profile. We trust this series of articles will be useful to you for planning your Unified Communications investment roadmap as a public or private sector enterprise, as well as for the systems integrators and for UC technology producers who will assist in implementing that roadmap.

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The Perfect Summer Storm – Vendors Take Heed!

By Roberta J. Fox September 14, 2016

This summer has seen the continuation of the rapidly evolving new business environment, and the inevitable ongoing struggle with moving the distribution and carrier channel in the new market direction, which is having profound effects on customers, vendors, and even consultants.

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