UCStrategies Views - Page 7

UCStrategies Views

Articles from the UCStrategies.com UC experts, providing insights and analysis on UC products, events, market trends, and the state of the UC industry.



QoS vs QoE - A “Model” Approach to Internet Telephony QoS-Quality of Service

By Evan Kirstel November 21, 2016

QoS - Quality of Service (analytics) and QoE - Quality of Experience (user satisfaction) are tightly intertwined in an ever challenging and complex environment of networks, devices, mobile and applications. Bandwidth is often considered the cause for jitter, round trip delays, echo, crosstalk and noisy calls. Paessler has a technical tool designed to help you measure and manage your SIP network effectively and efficiently.

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Mitel Industry Event Update

By Phil Edholm November 21, 2016

Recently I got to spend a couple of days with the Mitel management team and a small selected group of analysts and consultants. The sessions showed the ongoing progress of the Mitel team and their products. The following are few highlights I came away with from the event.

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Related UC Vendors: Mitel

'Think' Cognitive

By Evan Kirstel November 9, 2016

IBM WOW-World of Watson hit like a hurricane with exciting new products, partner solutions and a new view of the way we about "think" everything. Thomas J. Watson, along with his father, built IBM into the powerhouse and the legacy lives in their namesake of IBM Watson.

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Related UC Vendors: IBM

Big Data – Big IoT – Big Cloud

By Evan Kirstel November 1, 2016

As the internet extends to more places farther and faster connections to applications demand smarter technology, at the Ultra broadband Forum Conference in Frankfurt, Germany I saw first hand what Huawei accelerating broadband to new frontiers.

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Related UC Vendors: gUnify

POTS are Going Away...Really, and Quickly

By Stephen Leaden November 1, 2016

Very recently we have begun to see a trend in POTS line costs that are unprecedented. In some areas of California, costs for POTS have risen by 5x in the last 24+ months; in the Midwest, at least double; in the Northeast at least 50%. Something has to be done – the sheer price point alone will force an enterprise to reconsider POTS. Why the necessity for POTS (traditionally)? POTS is very useful for any of the following applications...

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Usage Profile Series: The Management Usage Profile

By Marty Parker October 31, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the eighth Usage Profile, Management Workers.

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Collaboration Boardom

By Dave Michels October 31, 2016

The electronic whiteboard has been around for a while and it’s gradually working its way from classroom to enterprise video collaboration environments. There’s pent-up demand for broader solutions for visual collaboration. We need to explode the all-in-one into separate, optimized components without introducing complexity.

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Related UC Vendors: SMART, Microsoft

Usage Profile Series: The Foundational Usage Profile

By Marty Parker October 31, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the Foundational Usage Profile.

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Usage Profile Series: The Administration Usage Profile

By Marty Parker October 28, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the seventh Usage Profile, Administration Workers.

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Usage Profile Series: The Production Usage Profile

By Marty Parker October 27, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the sixth Usage Profile, Production Workers.

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Getting the Message about Messaging – New Research from Twilio

By Jon Arnold October 25, 2016

We’ve been hearing a lot about messaging lately, and at the recent MoNage event in Boston, my comment that “messaging is the new voice” really seemed to resonate. There’s certainly a Wild West element to this space, and that opens the door for new players to make their marks, and bring even more disruption to the cadre of UC players we’re so familiar with. Twilio is one of those players, and enterprise collaboration is a big part of their game plan. Twilio is doing its part by producing some timely research, and I’m going to share some takeaways here that any UC&C provider – and channel partner – should pay heed to. Titled the “Global Mobile Messaging Consumer Report 2016,” Twilio’s research does more than validate what you already know with metrics. While that’s important, there are some interesting subtleties, especially for businesses with global workforces.

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Usage Profile Series: The Information Processing Usage Profile

By Marty Parker October 24, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the fifth Usage Profile, Information Processing Workers.

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Prepping Your Network for Skype Online

By Kevin Kieller and Dino Caputo October 21, 2016

To have a successful Skype Online implementation you must test your network. I’ve asked my business partner and Skype for Business MVP Dino Caputo to help me detail how you can ensure your network is ready for Skype Online. In the first article, Dino documented the network requirements for Skype for Business. In the second article he explored how to setup and run Microsoft’s free network assessment tool. In this article he details how to interpret the assessment tool results.

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Related UC Vendors: Microsoft

Usage Profile Series: The Retail Usage Profile

By Marty Parker October 20, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the fourth Usage Profile, Retail Workers.

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Usage Profile Series: The Contact Center Usage Profile

By Marty Parker October 19, 2016

The concept of a Usage Profile was introduced in this post on September 19, 2016. This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the third Usage Profile, Contact Center Workers.

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Validating Your Network for Skype Online

By Kevin Kieller and Dino Caputo October 19, 2016

To have a successful Skype Online implementation you must test your network. I’ve asked my business partner and Skype for Business MVP Dino Caputo to help me detail how you can ensure your network is ready for Skype Online. In the first part of this story, Dino documented the network requirements for Skype for Business. In this article he explores how to setup and run Microsoft’s free network assessment tool.

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Related UC Vendors: Microsoft

Avaya Strikes Back With Three New Offers

By Phil Edholm October 18, 2016

This week Avaya announced three new products/initiatives that the Avaya installed base and prospects considering an Avaya option will find significant.

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Related UC Vendors: Avaya

Don’t Forget the People: Unified Leadership Drives UC&C Success

By Kevin Kieller and Anna Kieller October 13, 2016

Our conversation over dinner one night had me reflecting on the role of leadership in the UC implementation equation. An organization’s people leaders can either facilitate or hinder new technology implementations, as well as end-user usage and adoption.

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Usage Profile Series: The Field Usage Profile

By Marty Parker October 11, 2016

This series of articles will describe eight role-based Usage Profiles plus a Foundational Usage Profile. These profiles cover well over 90% of all employee and contractor roles in the U.S., across all industries. This post considers the second Usage Profile, Field Workers.

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Is Your Network Ready for Skype Online?

By Kevin Kieller and Dino Caputo October 10, 2016

Skype for Business Online (or Skype Online for short) delivers a strong IM & presence, voice, video, and conferencing solution that operates on all leading desktops and mobile devices. Organizations looking to simplify, or avoid, on-premises server and equipment deployment may look to Skype Online, which is powered by the Office 365 Cloud. However, in order to have a successful Skype Online implementation your network needs to be up to the task.

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Related UC Vendors: Microsoft

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