Given the significant positive impact unified communications (UC) can have on an enterprise, it is clear that now is the time to be moving forward with a UC agenda.

While it’s true that some companies are still trying to figure out exactly what UC means to them, many are actively planning their UC deployments, and a growing number of companies have already launched their UC journey and are experiencing the capabilities and benefits of a UC implementation. In fact, according to industry analyst firm Forrester Research, there has been a 21 percent increase in UC pilots since 2007*.

However, to fully exploit the power of UC, it is important to view UC not as a single project, but as a journey that requires careful business and technology planning and that targets distinct benefits at different points along the way. UC provides an opportunity to introduce productivity benefits, to transform business processes, and even create new and innovative ways of engaging the external marketplace.

Download Aspect's white paper to learn the four main steps which comprise the UC journey.