Founded by the people who patented the original technology behind Microsoft® Lync® and guided Microsoft’s own internal deployment, Unify Square has led successful UC transformations in more than 150 global enterprises, including over 45 of the Global and Fortune 500. Our unmatched expertise and experience, along with the invaluable monitoring data we collect from over three million Lync-enabled seats, gives us unique insight into the critical factors that make Skype for Business/Lync work.
Named a Microsoft IT Pro Tools Partner, Unify Square has the breadth of software to address every category in the Skype for Business lifecycle, including pre-assessment, deployment, provisioning, monitoring, reporting, diagnostics/troubleshooting, and user satisfaction. No matter where you are on your SfB journey, Unify Square offers comprehensive, end-to-end solutions for your Enterprise Voice and conferencing initiatives.
Unify Square’s capabilities span the following:
- Global cloud-based proactive Lync monitoring service that leverages Microsoft SDN API to provide an unprecedented view into real-time information that informs end user assurance solutions
- Advanced, big data analytics for Lync voice quality, augmented by Microsoft SDN API to improve voice quality and drive usage and adoption of Skype for Business/Lync
- Skype for Business/Lync IM based survey tool that provides true user satisfaction measures
Just as every SfB/Lync deployment has a similar lifecycle, every global enterprise has a similar set of tracks that must be completed on the way to a healthy run state. Our approach is based on the following:
Strategy & Design
Defining the business strategy and overarching goals for your SfB/Lync initiative are important to the widespread success of the initiative. The strategy provides the input needed to drive important decisions around big picture design of the SfB infrastructure and third party ecosystem. Design must also take into consideration the nuances of country compliance requirements as well as telephony and connectivity challenges.
Implementation & Deployment
The Lync environment consists of multiple modalities that can be implemented at a variable pace. This may include the implementation of SfB room systems at HQ, video conferencing across EMEA or outbound PSTN dialing for a specific region, just as a few examples. And when the roll-out is ready to proceed globally, enterprise wide deployment can benefit from a predictable, repeatable process to transition each site around the world.
As with any new technology, user training and education is imperative to success. From early analysis of the user needs and requirements to onsite white-glove transition support to ongoing training and support materials, our User Adoption track has a few stops you’ll need to consider.
Typically the most under-rated track of them all is operations. This is the track where your team works across groups to plan for and operationalize the day-to-day operations, management of users, monitoring of the system, readiness of first responders and the measurement of a healthy run state.
In response to needs of the Enterprise, the Unify Square Consulting team partners with companies to help them through all of these different tracks, no matter where they may be today. From strategy design sessions to global voice deployment programs to user adoption analysis and operational readiness services, we are here to support you on your journey to a healthy SfB end-state.
For more information:
Phone: From outside the U.S., dial: +1 (425) 865-0700