The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
Many organizations underestimate the impact that their back-office operations — the areas that support delivery of products and services sold — can have on their overall enterprise efficiency. Although different departments may handle order fulfillment, applications processing, transaction processing, billing, and collections, inefficiencies in any one department often ripple into others, greatly impacting the speed and cost of transactions — not to mention the customer experience. The back office, with its scale and scope, offers the greatest opportunity for improvements that will deliver higher quality products and services, faster, and more cost effectively.
This paper examines the growing and vital impact today’s back-office departments have on customer satisfaction and enterprise success. Find out how organizations can effectively assess and manage their back-office operations to increase productivity, improve throughput, achieve service level agreements, minimize costs, and enhance the customer experience — across varying and distributed departments, systems, and processes.
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?