UC Solutions End Users Can Make or Break Success

There is little doubt about the proliferation of technology into every facet of human communication today. In the business world as well as our personal lives, communication has been dramatically changed forever by a broad range of new or more advanced technologies. The young people of today are right on top of the technology – looking at communication in a whole new light. One recent source claimed that 65% of teenagers sleep with their cell phone under their pillow to ensure that they don’t miss out on any incoming text message or call. While business today appears somewhat reluctant to embrace the concept of availability anytime, anywhere, young people entering the workforce will see the concept as a necessity, not just a convenience.

In the business world, the convergence of voice and data – as well as video and mobility – has evolved into unified communications. UCStrategies.com defines unified communications as “Communications integrated to optimize business processes,” but in many ways, UC has emerged as an enabler that is difficult to pigeonhole. As stated earlier, it encompasses voice, data, video, mobility, and more. It can be located on site (premise-based) or it can be delivered/hosted from the “cloud” (remotely/off-site). Most important, UC ensures that information is available and people are reachable anytime, anywhere on almost any device of their choosing. The Yankee Group also recently highlighted the strategic significance of UC solutions: “A user experience for audio, video, Web, and data collaboration that breaks down all distance, time, and media barriers, and allows people to communicate with one another anywhere, anytime, and across any medium from multiple endpoints.”

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