BC Summit 2016 Agenda 

Over the last few years a range of solutions have emerged that integrate applications to human communications. While earlier Communications Enabled Business Processes (CEBP) assumed that the business process would integrate with the traditional PBX, these solutions integrated the applications directly with the PSTN for both voice and SMS. A range of companies have delivered solutions in this arena, including Twilio, Nexmo and others. Vendors like Cisco are offering integration APIs for platforms like Spark and Avaya has introduced Zang.

This session will examine the options emerging as well as the direct internet/web integration offered by WebRTC, offered through platforms like Kandy from Genband. The session will examine both how applications can and may provide communications as well as examine the role of a dedicated enterprise communications platform in the emerging world of CPaaS.

The cloud is here. Is it right for your customer? What factors should you consider? How is a cloud implementation different from a premise deployment? How does your role change and how do you continue to add value for the customer? This session will provide a roadmap to help you answer these questions.

- (Enterprise Customers) The Future of the Contact Center, BC Experts Blair Pleasant, Jon Arnold & Nicolas De Kouchkovsky

- (Consultants) Roadmap to the Cloud, Melissa Swartz & Dave Stein

Nothing matters more than user adoption. In this session you'll learn why user adoption of your UCC solution is so critical, and how you can increase user adoption in your organization. Kevin Kieller and Blair Pleasant will provide insights into how to drive adoption, focusing on training, communication, change management, timing, and executive sponsorship strategies that have been proven to drive usage and adoption for UC&C solutions.

- (Consultants) Business Evolution for Consultants - Where Is It Heading?, BC Experts Melissa Swartz & Steve Leaden

- (Channel Partners) The Future of the Contact Center, BC Experts Blair Pleasant, Jon Arnold & Nicolas De Kouchkovsky

- (Enterprise Customers) Developing Real Business Requirements: Does Anyone Really Want Cloud  or Hybrid? - BC Experts Kevin Kieller & Dave Stein

- (Enterprise Customers) Roadmap to the Cloud - Planning a Safe Journey, BC Experts Melissa Swartz & Dave Stein

The cloud is here. Is it right for your situation? How do you decide? And if it is right, how do you implement a cloud solution? This session will provide a roadmap to help you answer these questions.

- VARs and Consultants - Working Together And Adding Mutual Value to the Enterprise Customer

Many consultants and VARs have found it difficult and sometimes struggle embracing one another and figure out a way to create a mutual approach to working with the enterprise customer. Consultants can be a ‘forever’ opportunity for VARs/SIs and vendors/manufacturers if embraced and relationships are formed. And VAR/SIs can increase their own value by working with consultants and enterprise customers alike. There are certain approaches that do work, and a mutual approach for helping each other can add value and significant dollars on both sides if embraced.

Join BC Strategies expert Steve Leaden and VAR Diane Smith of ChoiceTel and learn and understand those approaches that do work and those areas that create conflict. We will also be joined by a panel of both consultants, VARs, and vendors who will share their experiences and approaches that work. This session will offer attendees strategies for growing their own respective practices and organizations and embrace the concept of a partnership rather than one of adversary.

This interactive session has two parts: a group of UC Experts share their thoughts on how our industry will evolve over the next few years; Customers share their needs and concerns with vendor executives.