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Analytics-driven Workforce Optimization: An Essential Approach to Enterprise Customer Service
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Acme Packet Session Border Controllers in the Contact Center
Texas A&M University Plans for the Future with Clearspan®
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Your Voice is Your Key
UC Summit 2010 La Jolla, CA
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Actionable Intelligence Through UC
Our Views on the Avaya-Nortel Roadmap
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Large Enterprise Deployments Full of Challenges
Mitel Sues ShoreTel (Again)
Added Security for Microsoft Hosted Services
NET Acquires SmartSIP – Simplifies Full Use of SIP Phones with OCS
Cisco’s 2QFY10 UC Results Shine – Indicating Strong UC Market Recovery
Voxeo Acquires ClackPoint to Build on Unified Communication and Unified Self Service Strategy
UCStrategies Joins Twitter
Plantronics Becomes Preferred Avaya UC Headset Provider
Avaya Completes Acquisition of Nortel Enterprise Solutions