Contact Center Industry Consolidation, Disruption, and the Future

Contact Center Industry Consolidation, Disruption, and the Future

By UCStrategies September 30, 2016 Leave a Comment
AA_Industry Buzz Group 15
Contact Center Industry Consolidation, Disruption, and the Future by UCStrategies

In this Industry Buzz podcast, the UCStrategies Experts discuss the recent disruption in the Contact Center industry. The Experts welcome guest Chris Vitek of WebRTC Strategies, author of this recent article on No Jitter, Communications-as-a-Feature: How Salesforce Will Replace Your ACD. Topics also include the future of the industry, is the traditional contact center going away, and the Genesys acquisition of Interactive Intelligence.

Blair Pleasant, moderates the conversation, which also includes UCStrategies Experts Phil Edholm, Melissa Swartz, Michael Finneran, Don Van Doren, Steve Leaden, and Jon Arnold.

Refer to the time codes below for each speaker:

  • Blair Pleasant
  • Chris Vitek (2:15)
  • Phil Edholm (12:18)
  • Melissa Swartz (16:21)
  • Chris Vitek (17:45)
  • Michael Finneran (19:00)
  • Don Van Doren (22:09)
  • Steve Leaden (29:17)
  • Jon Arnold (39:10)

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