In today’s economic climate, information has never been more critical to business – information about customers, employees, and about how processes are working or not working. In fact, the very success of an organization can often be tied to how much information it collects and, more importantly, how well it analyzes this information for key trends to drive its business forward.
Microsoft added new standards and compliance certifications for the BPOS and introduced a new, dedicated government cloud offering as part of BPOS.
A recap of the Genesys/ALU Enterprise Group analyst conference, focusing on the transformation
taking place in the organization and how these groups have come together.
In a recent podcast, the UCStrategies team weighed in on the Avaya road map and what the Avaya acquisition of Nortel means for the end-user community, the Nortel customer base, and the Nortel channel partners.
Can small- and medium-sized businesses (SMBs) and Unified Communications (UC) find happiness together? In other words, is UC just for large enterprises that have the financial wherewithal to invest in and support UC solutions, or can SMBs also take advantage of the many benefits of UC?