UC Strategies presents The UC Summit.Unified Communications is in the early stages of development and acceptance. But the strength of its growth will be heavily influenced and impacted by the reseller channel, according to UC Strategies.com expert Blair Pleasant. UC Strategies is bringing thought leaders and channel leaders together at the FireSky Resort in Scottsdale, Arizona May 12-14th, 2008.
Through its NEC Sphericall software-based solution, NEC helped unify Cygnus’ nationwide office communications, which ran on disparate and difficult-to-manage phone systems. The company's 550 employees have already benefited greatly from the pure IP-based unified communications (UC) solution's presence, click-to-dial and click-to-conference capabilities - not to mention the solutions' ease of maintenance and setup based on its SOA architecture.
Posted by NEC Unified Solutions, on April 30, 2008
Aerohive Networks, creators of the "cooperative control" wireless LAN (WLAN) access point (HiveAP), today announced a portfolio of 802.11n HiveAPs. The portfolio includes the attractively designed dual-radio HiveAP 320 for indoor use, the metal-chassis dual-radio HiveAP 340 for indoor-industrial use, and the waterproof three-radio HiveAP 380 for outdoor use. Each product has two Gigabit Ethernet ports that provide power-over-Ethernet (PoE) using Aerohive's patent-pending Smart PoE technology. Aerohive's cooperative control architecture eliminates the need for costly centralized network controllers, enabling Aerohive to provide a resilient 802.11n solution for the cost of most vendors' 802.11g solutions.
Posted by Aerohive, on April 21, 2008
During the last 30 years, dramatic advances in technology—the development of the minicomputer; the rise of the personal computer; the emergence of the Internet—have revolutionized the way information is created, stored, shared, and used. These changes have transformed the world in fundamental and exciting ways. Today at work, we communicate and collaborate instantly with colleagues, customers, and partners around the world. Global supply chains speed the flow of products from factory floor to store shelf. Productivity is higher than it’s ever been. Sellers have access to markets that were once beyond reach. The amount of information companies collect about customers, competitors, and markets is unprecedented.
Posted by Microsoft, on April 09, 2008
This report assesses the opportunities available for enterprises to improve customer satisfaction through unified communications (UC). Many companies are currently deploying UC capabilities, such as presence, voice integration, and collaboration in an effort to increase employee productivity. And, contact centers are already leveraging enterprise workers as knowledge agents. The UC concept can be extended to encompass contact centers and customer-facing support functions across the enterprise to enhance communications between organizations and their customers.
Posted by Aspect Software, on March 28, 2008
Your contact center can benefit from UC just as much, if not more than, the other departments across your enterprise. Your agents are on the frontline communicating directly with customers but, for 10.3 percent of the calls1 handled by your contact center, your agents also serve as conduits between your customers and subject matter experts across your enterprise. Incorporating your contact center as part of your company’s overall UC strategy can help you drastically increase your agents’ efficiency.
Posted by Aspect Software, on 2008-03-28
The business world is on a quest to break down information silos, and for good reason: when more people have access to critical knowledge, they can collaborate, work smarter, and react faster to market and business changes.But what if the silos aren’t just around the information – what if they are around the people themselves? What if the entire communications infrastructure, instead of connecting people, creates a fractured, inefficient environment for getting things done?
Posted by Aspect Software, on 2008-03-28
One of the most exciting developments to come about from the new generation of wireless communications technologies is the idea of fixed-mobile convergence. Fixed mobile convergence or FMC describes the ability to integrate cellular and private network services allowing calls to be transparently handed off between them. While FMC is often portrayed as a mechanism to hand off calls between WiFi-based wireless LANs and cellular services, in reality the "fixed" element in FMC can be any private network, wired or wireless.
Posted by Michael Finneran, on March 23, 2008
The purpose of white paper is to provide the Business Decision Maker (BDM) with a non‐technical understanding of those factors that are critical to the successful performance of a Unified Communications (UC) solution with a focus on the voice application. Voice is the most widely implemented UC application to date.
Posted by Jim Burton, on March 19, 2008
The term “Fixed Mobile Convergence” is an umbrella for so many different things that it has become almost meaningless when used without elaboration. Here’s how it started out, in the 2004 press release announcing the formation of the FMCA:
Posted by Michael Stanford, on March 18, 2008