Don Van Doren

Don Van Doren is president of Vanguard Communications, a leading independent consulting company, founded in 1980.  Vanguard helps clients achieve business goals by improving customer interactions through contact centers and self service systems, and by better collaboration among field staff and knowledge workers through innovations in unified communications. 

In customer contact solutions, Vanguard’s consultants work with traditional call centers, web-based systems, and self service capabilities.  Their projects include assessments and recommendations, business process design, technology planning and selection, IP infrastructure planning, self-service design, and many other customer contact projects. 

Vanguard also helps clients plan for unified communications capabilities – the convergence of applications, technology, and business processes that will fundamentally alter the way companies get work done in the future.  This convergence will blur today’s boundaries between internal and external communications and between different communication channels. 

Vanguard’s reputation in these fields is built both on thought leadership, and on the ability to identify and deliver pragmatic improvements to business processes, use of technology, and enhanced operations.  Don provides overall corporate direction for Vanguard, and also works on client assignments in strategy, design, and use of new processes and technology.  He contributes articles and columns to several communications publications and speaks at many industry conferences. 

www.vanguard.net