Every now and then something in our industry has the potential to make customers sit up and have an “ah ha” moment. After talking with Dr. Don Brown, president and CEO of Interactive Intelligence , Inc. I believe that an “ah
Posted by Pam Avila , on June 09, 2010
Interactive Intelligence president and CEO, Don Brown, views the hard ROI of unified communications differently than most people. Watch more of Brown’s keynote address from ITEXPO Fall 2009 below.
Posted by UCStrategies, on May 14, 2010
The industry press has been filled with recent reports about Nortel customers being faced with the challenge of having their legacy Nortel phone systems converted to future Avaya systems. However, what Nortel user organizations are really facing reflects what all enterprise organizations are dealing with today. That is, the new role of “intelligent,” software-based IP Telephony as a foundational component of mobile, multimodal unified communications (UC) that integrate with enterprise applications to “optimize business process performance” and effectiveness. Leading telephony system providers recognize that the flexibility of communication interfaces is becoming critical, and they are converging their new IP Telephony offerings with other text-based communications. One example of this is NEC.
Posted by Art Rosenberg, on March 16, 2010
Network Equipment Technologies – NET – is adding even more value to Microsoft Office Communications Server 2007 R2 (OCS). In addition to the enhancements now available with the NET VXe Series Voice Switches delivered last October, NET will formally announce its new SmartSIP module to support connection of a wide variety of SIP (Session Initiation Protocol) phones to Microsoft OCS. Availability of SmartSIP is expected almost immediately, in April 2010.
Posted by Marty Parker, on March 10, 2010
In today’s economic climate, information has never been more critical to business – information about customers, employees, and about how processes are working or not working. In fact, the very success of an organization can often be tied to how much information it collects and, more importantly, how well it analyzes this information for key trends to drive its business forward.
Posted by Blair Pleasant, on March 02, 2010
In a recent podcast, the UCStrategies team weighed in on the Avaya road map and what the Avaya acquisition of Nortel means for the end-user community, the Nortel customer base, and the Nortel channel partners.
Posted by Blair Pleasant, on February 01, 2010
Today, NEC took a leap forward in Unified Communications for Small and Mid-sized Businesses (SMBs). In what may be the biggest announcement at one of the industry’s biggest shows, the annual IBM Lotusphere, NEC announced that its open, software-based Unified Communications (UC) platform, Sphericall, is fully integrated with IBM’s Lotus Foundations platform for SMB collaboration and business applications.
Posted by Marty Parker, on January 18, 2010
After establishing their position in the consumer market, IP telephony services are poised to make the jump into the enterprise space. Certainly the growing use of IP-based PBX systems has paved the way for that migration, but the growing interest in SIP trunking services indicates that the shift to IP telephony is extending into network services as well. That change is bringing the session border controller (SBC) into the lexicon of telecom services, and it is a device that will play a critical role in the deployment of those services.
Posted by Michael F. Finneran, on January 13, 2010
Whether a customer is looking for a way to make their mobile sales force more productive and hence generate more revenue, or reduce product development time and speed up time to market, there are cost-effective solutions available. But most customers have already made a significant investment in their voice and data infrastructure, not to mention the voice systems themselves. The good news is that many of the solutions available today rely on open architecture and industry standards to make them compatible with existing systems and infrastructure.
Posted by Pam Avila, on December 21, 2009
One oft-overlooked dimension of unified communications (UC) is unifying the past with the present. While enterprises are advancing their deployments of software-based, integrated communications capabilities that link voice, video, email, collaboration, and text, many area of the business world still depend on technologies that date from decades past. Facsimile clearly falls into that category.
Posted by Michael F. Finneran, on December 18, 2009
If your company is like most, when you spend money on something, you want results! This is a pretty basic concept that applies in every industry segment and every organization size. No expected results, no spending, right? The IBM Sametime team has taken this challenge to heart: “Simplicity,” but with rich functionality, is the central theme of their latest release, Sametime 8.5.
Posted by Marty Parker, on December 17, 2009
UCStrategies.com got a preview of a new version of the new NET VX Series enhancements due out in early Q4 2009. In summary, this is a real deployment simplification, with some total cost of ownership (TCO) savings thrown in. It’s certainly worth a look for any company planning or expanding their Unified Communications (UC) deployment using Microsoft Office Communications Server.
Posted by Marty Parker , on October 02, 2009
Recapping the forum discussion on Expert Agents and UC - what are the issues, challenges, and how can companies overcome them.
Posted by Blair Pleasant, on September 29, 2009
It is UC-B that carries the potential for the strongest ROI because it has the greatest impact on the efficiencies of the business.
Posted by Pam Avila, on August 09, 2009
Jim Burton2009 07 02
Posted by Jim Burton, on July 02, 2009
The enterprise telecommunicationsmarket is in the midst of a fundamental restructuring in terms of technology,applications, and market participants. The technology shift has come about fromthe migration to IP based solutions for voice and video in combination with themerger of previously
Posted by Michael F. Finneran, on April 30, 2009
In their UC deployments, organizations are moving towards a centralized call processing model that leverages the converged IP network to reduce costs. However, careful planning and the right tools will be needed to consolidate infrastructure at the
Posted by Michael F. Finneran, on April 09, 2009