Customer service has become more social than ever over recent years. Customers expect companies to meet their needs, which means going beyond mere online presence, and reaching a realm of true interaction and engagement. For many companies, though, the question is - how they are to do that? Interactive Intelligence will be providing some answers through its upcoming webinar, “Delivering Social Customer Service – More than Just Having a Presence on Facebook, Twitter, and LinkedIn.” This webinar will be held on August 13th at 11:30 AM EDT, and is aimed at contact center professionals looking to develop a social customer service strategy that works across all channels.
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