Genesys

Genesys

Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3,300 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments.

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Genesys Industry Buzz

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Genesys CMO on the Customer Experience

In this videocast with UCStrategies' Blair Pleasant, Reed Henry, CMO of Genesys, discusses some of the biggest changes at Genesys, and ...

By Blair Pleasant

Blair Pleasant JPG

Genesys Connect for Salesforce Service Cloud at IT Expo

Genesys' Lisa Abbott and Chris Doyle demo Genesys Connect for Salesforce Service Cloud and how to use templates to apply business logic...

By Blair Pleasant

Blair Pleasant JPG

Introducing Genesys One

Brian K Bischoff, Vice President, Global Offer Management of Genesys, chats with Blair Pleasant about the new Genesys One offering, aim...

By Blair Pleasant

Blair Pleasant JPG

Genesys' Lisa Abbott Discusses New Genesys Cloud Connect

Genesys' Lisa Abbott discusses the company's new cloud strategy and partnership with Salesforce.com.

By Blair Pleasant

Blair Pleasant

Genesys Out to “Save the World From Bad Customer Service”

In this Industry Buzz podcast with UCStrategies' Blair Pleasant, Genesys’ Nicolas de Kouchkovsky and Tom Eggemeier discuss Genesys’ cam...

By Blair Pleasant

Blair Pleasant

Genesys Helps UPMC Health Plan Deliver Proactive Customer Service

At Genesys' Analyst Conference, Blair Pleasant of UCStrategies speaks with Anne Palmerine of UPMC Health Plan about how Genesys solutio...

By Blair Pleasant