Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit  

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Genesys Industry Buzz

Industry Buzz Podcast

UCStrategies' Predictions, Expectations and Hopes for 2017

In this Industry Buzz podcast, Blair Pleasant moderates a discussion about what the UCStrategies Experts expect (and hope) to see happe...

By UCStrategies

AA_Industry Buzz Group 15

Contact Center Industry Consolidation, Disruption, and the Future

In this Industry Buzz podcast, the UCStrategies Experts discuss the recent disruption in the Contact Center industry. The Experts welco...

By UCStrategies

UCStrategies on Microsoft Ignite

UCStrategies on Microsoft Ignite

In this Industry Buzz podcast, Jim Burton moderates a conversation about Microsoft Ignite, with UC Experts Blair Pleasant, Michael Finn...

By Jim Burton

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Genesys CMO on the Customer Experience

In this videocast with UCStrategies' Blair Pleasant, Reed Henry, CMO of Genesys, discusses some of the biggest changes at Genesys, and ...

By Blair Pleasant