The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3,300 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments.
Genesys' Lisa Abbott and Chris Doyle demo Genesys Connect for Salesforce Service Cloud and how to use templates to apply business logic...
By Blair Pleasant
Brian K Bischoff, Vice President, Global Offer Management of Genesys, chats with Blair Pleasant about the new Genesys One offering, aim...
Genesys' Lisa Abbott discusses the company's new cloud strategy and partnership with Salesforce.com.
In this Industry Buzz podcast with UCStrategies' Blair Pleasant, Genesys’ Nicolas de Kouchkovsky and Tom Eggemeier discuss Genesys’ cam...
At Genesys' Analyst Conference, Blair Pleasant of UCStrategies speaks with Anne Palmerine of UPMC Health Plan about how Genesys solutio...
In this Industry Buzz podcast, the UCStrategies Experts discuss recent M&A activity and its effect on the UC and the contact center...
By Phil Edholm
By Dave Michels
By Paul Robinson
By UCStrategies Staff
By Robbie Pleasant
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?