Several of the UCStrategies UC experts attendedShoreTel's recent analyst briefing. Today's podcast focuses on ShoreTel, andtheir recent announcements. UC experts participating in the podcast include Jim Burton,Jon Arnold, Blair Pleasant, Dave Michels, Samantha Kane, Steve Leaden, andArt Rosenberg.
Posted by Jim Burton, on July 30, 2010
OAISYS has announced the release of the latest versions of its Talkument
and Tracer software solutions, designed to enhance technology and
improve functions for public safety agents and call centers, available
now for early-adopter field trials.
Posted by Robbie Pleasant, on July 29, 2010
Damaka announced the introduction of its Unified Communication and
Collaboration product suite for BlackBerry devices. The upcoming release
will provide users with presence, instant messaging, application and
desktop sharing, and the ability to join in audio conferences.
Posted by Robbie Pleasant, on July 29, 2010
An analysis of the importance of security in mobile unified communications in light of the adoption of tablets and acquisition of SMobile by Juniper Networks
Posted by Michael F. Finneran, on July 28, 2010
Avaya Inc's subsidiary, Avaya Government Solutions, has announced its
deployment of an end-to-end Unified Communications network at the
National Naval Medical Center. With its unified voice and data system,
Avaya will help the National Intrepid Center of Excellence (NICoE)
Traumatic Brain Injury Center to provide the communications needed when
caring for veterans who have received brain injuries while serving their
country.
Posted by Robbie Pleasant, on July 27, 2010
In reviewing the FCC’s NPRM on Net Neutrality, several items caught my attention. I’m going to comment on two things: the FCC’s focus on finding a ‘third way’ to do this, and should this occur, the likelihood of success.
Posted by Lisa Pierce, on July 26, 2010
Sometimes it can feel like federation is everything to everyone, like the term “cloud computing” these days (or the term “soft switch” back in the early days of VoIP). It’s time we had a more complete vocabulary for federation in the UC community, and with that in mind I’d like to suggest an approach for disambiguation among all these flavors of federation.
Posted by Andy Zmolek, on July 25, 2010
PanTerra Networks announced that it will offer TryUC, a version of its WorldSmart unified communication service, for free to customers of its WorldSmart businesses, aimed at improving sales, productivity, and customer satisfaction. The service is neither a trial nor an app that times out, but rather a Business to Customer (B2C) cloud-based service that provides a competitive advantage to WorldSmart businesses.
Posted by Robbie Pleasant, on July 25, 2010
ShoreTel has recently released the latest version of its UC software, ShoreTel 11. The new software can help large businesses simplify system management, improve reliability, and lower communications costs, while providing workers with more choices for mobile devices. ShoreTel 11 is available as a free upgrade for all current customers with a ShoreTel support contract.
Posted by Robbie Pleasant, on July 25, 2010
Should companies embrace social networking as a business tool?
Posted by Nancy Jamison, on July 25, 2010
I have heard “The Age of CTI is at an end” for some time now and being a naturally skeptical person I have been taking a wait and see approach. But, lately I am beginning to see changes in how contact centers bridge the processing silos.
Posted by Michael Barbagallo, on July 23, 2010
The current round of industry metamorphosis is bigger than the others. It isn’t just a technology change or a skills refresh like the others were. The UC transition disrupts, even redefines, the channel completely - new assumptions, new rules. The changes are big but the pace is slow, and out of the chaos will emerge the SuperVAR.
Posted by Dave Michels, on July 23, 2010
Acme Packet announced the release of its new Powered by Acme Packet Program. This program is designed to allow providers of IP communications solutions to embed Acme Packet's Net-Net OS-E session border controller (SBC) software into network elements at the enterprise IP border.
Posted by Robbie Pleasant, on July 22, 2010
Applied Voice & Speech Technologies, Inc. (AVST) announced that it has signed a Letter of Intent to purchase certain assets from Voice Mobility International, Inc. (VMI), particularly the Voice Mobility UCN250 Software as a Service platform.
Posted by Robbie Pleasant, on July 21, 2010
ShoreTel has recently announced that its ShoreTel Online TCO Tool, powered by Alinean, is now available through the Shoretel web site. This tool is based on the Total Cost of Ownership (TCO) industry standards set by Alinean, and incorporates third-party research from leading firms.
Posted by Robbie Pleasant, on July 21, 2010
Avaya announced a suite of new and enhanced products and services based
on Avaya Aura, intended to redefine the economics and effectiveness of
real-time multimedia enterprise communications. With these new services
and tools, users can speed up decision making and achieve financial
impact, while enterprises gain a more people-centric approach to
collaboration.
Posted by Robbie Pleasant, on July 21, 2010
ShoreTel has recently released Contact Center 6, a new version of its
call center software. This new software makes for easy integration of
contact center activities with exiting core business processes, and
promises to help call centers improve responsiveness and flexibility.
Posted by Robbie Pleasant, on July 20, 2010
The UCStrategies experts debate the future of mobile UC, the driving forces that shape the market, and handicap some of the key players.
Posted by Jim Burton, on July 20, 2010
Nippon Telegraph and Telephone Corporation (NTT), along with Dimension Data Holdings Plc, announced their agreement on terms for a cash offer to be made by NTT in order to acquire Dimension Data.
Posted by Robbie Pleasant, on July 19, 2010
Applied Voice and Speech Technologies, Inc. (AVST) announced its first
release since the acquisition of Active Voice: the Repartee LX 11.3 and
LXi 11.3, offering hospitality, voicemail, call processing, and many
other features on a Linux-based platform. Repartee is designed for small
and mid-sized businesses, and promises to cost-effectively manage voice
communications, improve customer service, and increase productivity.
Posted by Robbie Pleasant, on July 15, 2010