The Role of Customer Engagement in the Contact Center

The Role of Customer Engagement in the Contact Center

By UCStrategies March 25, 2016 Leave a Comment
AA_Industry Buzz Group 15
The Role of Customer Engagement in the Contact Center by UCStrategies

In this Industry Buzz podcast, Blair Pleasant moderates a conversation about changes in customer care and the contact center, and the growing significance of the customer experience. Blair is joined by UCStrategies Experts Don Van Doren, Roberta FoxJon Arnold, Phil Edholm, Evan Kirstel, Steve LeadenMichael Finneran, Dr. Joseph Williams, and Melissa Swartz.

Refer to the time codes below for each speaker:

  • Blair Pleasant
  • Don Van Doren (:55)
  • Roberta J. Fox (5:29)
  • Jon Arnold (7:33)
  • Phil Edholm (10:25)
  • Evan Kirstel (16:30)
  • Steve Leaden (20:08)
  • Michael Finneran (26:12)
  • Joseph Williams (28:13)
  • Melissa Swartz (30:38)
  • Blair Pleasant (32:41)

 

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