Unified Communications - Two Types

Unified Communications - Two Types

9/28/2012 Leave a Comment

UCStrategies.com identifies two major types of Unified Communications solutions and applications:

  • UC-User Productivity (or UC-U): Unified Communications tools that users adopt to improve their experience and/or results.

  • UC-Business Processes (or UC-B): Unified Communications tools explicity integrated into defined processes, either procedural or automated.

This diagram illustrates how UC-U and UC-B cover a continuum from personal through workgroup through enterprise-level adoption and scope.

Benefits vs. ROI

More details and numerous case studies in each category are shown on the Applications page. 

 

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