Unified Communications - Two Types
UCStrategies.com identifies two major types of Unified Communications solutions and applications:
- UC-User Productivity (or UC-U): Unified Communications tools that users adopt to improve their experience and/or results.
- UC-Business Processes (or UC-B): Unified Communications tools explicity integrated into defined processes, either procedural or automated.
This diagram illustrates how UC-U and UC-B cover a continuum from personal through workgroup through enterprise-level adoption and scope.
More details and numerous case studies in each category are shown on the Applications page.