Through its NEC Sphericall software-based solution, NEC helped unify Cygnus’ nationwide office communications, which ran on disparate and difficult-to-manage phone systems. The company's 550 employees have already benefited greatly from the pure IP-based unified communications (UC) solution's presence, click-to-dial and click-to-conference capabilities - not to mention the solutions' ease of maintenance and setup based on its SOA architecture.
Posted by NEC Unified Solutions, on April 30, 2008
The business world is on a quest to break down information silos, and for good reason: when more people have access to critical knowledge, they can collaborate, work smarter, and react faster to market and business changes.But what if the silos aren’t just around the information – what if they are around the people themselves? What if the entire communications infrastructure, instead of connecting people, creates a fractured, inefficient environment for getting things done?
Posted by Aspect Software, on 2008-03-28
Your contact center can benefit from UC just as much, if not more than, the other departments across your enterprise. Your agents are on the frontline communicating directly with customers but, for 10.3 percent of the calls1 handled by your contact center, your agents also serve as conduits between your customers and subject matter experts across your enterprise. Incorporating your contact center as part of your company’s overall UC strategy can help you drastically increase your agents’ efficiency.
Posted by Aspect Software, on March 28, 2008
Advances in digital photography over the past 5-10 years have created an explosive growth of digital images. In the earlier days of digital photography, amateur and professional photographers alike had to "file" pictures in their own cumbersome digital libraries, which few people ever did. With the introduction of online photo services, consumers were given new options for storing and getting the most out of their digital images. Many have turned to Kodak, well known and trusted for its quality, reliability and unmatched customer service. With Kodak, customers can upload pictures, share them with family and friends, order prints and put their images on numerous types of products, from mugs and cards to calendars and mouse pads.
Posted by Echopass, on November 14, 2007
There is a chronic condition plaguing the U.S. healthcare industry, with no cure in sight: the shortage of qualified nurses. For the first time ever, The U.S. Department of Labor, in its February 2004 Monthly Labor Review, cited registered nursing as the top occupation in terms of job growth through the year 2012. Yet according to National Council of State Boards of Nursing, the number of candidates taking the NCLEX-RN Exam, the national licensing exam for registered nurses, actually decreased by 10% from over the last decade, declining to only 87,085 in 2004.
Posted by Echopass, on August 17, 2007
SecureAlert specializes in patented wireless location technologies and systems that focus on personal security, senior supervision, health monitoring, and offender tracking. The company’s MobilePAL™ and TrackerPAL™ offerings are the first wireless products to utilize Global Positioning System (GPS) and cellular technologies in conjunction with world-class monitoring centers. SecureAlert’s state-of-the-art PAL Monitoring Center has the ability to locate and track individuals no matter where they are.
Posted by Echopass, on August 17, 2007
Founded in 1998, Everdream Corporation is the market leader in on-demand desktop management services, which it offers through a Software as a Service (SaaS) model. Everdream also offers outsourced help desk support to its customers across numerous enterprise vertical markets. Customer staff from administrative assistants to the Chief Executive Officer may call at any time for help in diagnosing and resolving a problem with their laptop or desktop PC. A branded and dedicated phone number allows Everdream’s call center agents to answer with the company’s name making Everdream a virtual extension of the customer’s own IT department. Headquartered in Fremont, California, with operational facilities in Dallas, Texas, and Charlotte, North Carolina, Everdream manages over 140,000 desktops in 60 countries around the globe.
Posted by Echopass, on August 17, 2007
Rocket Software company powers a global workforce with Cisco Unified Communications.
Posted by Cisco Systems, on July 28, 2007
With Cisco Unified Communications, Warner Pacific Insurance Services has improved client service and reduced teleworking costs.
Posted by Cisco Systems, on July 28, 2007
Delta Electronics is a major supplier of power systems, electronic components, visual displays, and networking products. Because Delta Electronics has research and production facilities, sales offices, and clients located around the world, the company depends primarily on e-mail for international communications.
Posted by Microsoft, on July 28, 2007
Pioneer State Mutual needed to replace a 14-year-old phone system with a state-of-the-art phone system that would address their business needs for Unified Messaging and Unified Communications. It deployed Objectworld CallAttendant Office to deliver Unified Messaging, Unified Communications and much more with an Avaya PBX to provide the dial-tone.
Posted by ObjectWorld, on July 26, 2007
IBM System i IP Telephony solution, with the 3Com IP Telephony Suite running in a Linux partition on an IBM System i5 platform; integrating voice communications with IBM Workplace and enabling customers to trial the software on a special Web site
Posted by IBM, on July 26, 2007
How does a multinational corporation that employs tens of thousands of people and operates in more than 180 countries stay in touch with customer needs and keep employees connected? If that company is Dow, it uses state-of-the-art video conferencing solutions from Polycom
Posted by Polycom, on July 26, 2007