Unified Communications (UC) has many definitions, so don’t get stuck on this.
The results from UC are what matter, not the definition.
UCStrategies.com defined UC from the outset as:
“Communications integrated to optimize business processes.”
The tools and techniques of UC enable transformative changes in an enterprise’s operations (business processes):
• For-profit companies can earn more revenue with less cost and greater profits
• Non-profit organizations can lower costs while improving service delivery
In both cases, the operations are significantly improved by changing how communications tools are used and by eliminating communication-related “hot spots” – those places where the operational activities are blocked, delayed, or complicated by communications issues.
The rest of this page includes specific UC definitional materals, as well as links to many of the UC definitions that are provided in the marketplace today, to give you a context in which to work on UC.
UPDATES ARE CONTINUING – TO BE COMPLETED IN JANUARY 2009
UC Resources Section To add content or links to UC Resources contact:
Organized and Managed by mparker@UCStrategies.com
Text (c) 2008 M. F. Parker. Content (c) as indicated.