The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.
UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.
This section offers learning tools to help you plan your unified communications implementation.
This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.
The Unified Communications industry changes daily. We keep track of it for you.
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.
A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.
Art Rosenberg has been involved with on-line, interactive computer and telecommunications technologies since starting his computer career with the RAND Corporation. He did pioneering work with online applications in ARPA-sponsored mainframe time-sharing systems, at System Development Corp. (SDC), then with Scientific Data Systems, where he was responsible for the successful introduction of one of the first time-sharing computer products into the marketplace.He then joined one the pioneering developers of voice messaging and call center technologies, Delphi Communications, Corp., in the mid ‘70s, where he was responsible for the operational requirements and agent/subscriber interfaces for their VoiceBank automated telephone answering services, (which today would be called “outsourcing”). When Exxon Enterprises closed down Delphi in 1982, Art became an industry consultant and developed the first BCR seminars on enterprise voice mail systems with Don Van Doren from Vanguard Communications in 1983.Art has been a well-known independent writer, speaker, industry analyst, and consultant in business communications, having written thought-leading articles for leading technology publications such as Datamation, Business Communications Review, Datapro, Telephony, Voice Processing, etc. He became a syndicated web columnist under the byline of The Unified-View, since 2000. It was at that time that he coined the term “unified communications” as a logical extension of “unified messaging” that exploits the consolidation of email and voice mail, along with voice mail’s call management features (telephone answering, auto-attendant, call return, self-service applications, etc.) through integration with TDM telephone systems.With the disruptive changes that the Web, IP communications, wireless mobility, and multimodal communication devices are bringing to traditional telephony, Art has focused on the enterprise migration of telephony to converged and mobile, IP-based, unified communications, unified messaging, and multimodal enterprise customer contacts. He is currently researching the practical transition of telephony products and services to what he has termed, “transmodal” business communications, which is IP and presence-based and exploits multimodal contact capabilities at both the desktop and with personalized, mobile devices. At this critical turning point in telephony and messaging technology that focuses more on new and different end user communication requirements and interoperable endpoint devices, enterprise organizations will need to reevaluate their present and future communication responsibilities and plan for technology changes accordingly.
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Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.
Learn more at What is Unified Communications all about?